Guest Services Representative- PT, Evening

1 month ago


Indianapolis, United States Indianapolis Art Center Full time
Job DescriptionJob Description

Job Summary:

Conduct operating functions of the Art Center’s Front Desk. Represent the organization in a friendly, professional manner as the first point of contact for all students and visitors to the facility. Promote classes and membership benefits. Assist and provide an excellent customer service experience to all staff, faculty, students and guests.

Essential Job Functions:

  • Answer incoming phone calls: provide necessary information or direct to appropriate contact
  • Work with students: assess needs, advise, and register for classes
  • Solicit memberships to new students, current students and donors
  • Process memberships in Activenet and work with Guest Service Lead to keep development software updated.
  • Open and close facility (daily): arm/disarm security alarm, lock/unlock doors, turn on/off lights, cash register open/closing processes and technology-dependent art works
  • Handle cash register sales: class supplies, merchandise, exhibition artwork, studio rental payments, gift certificates and tickets to IAC events
  • Accurately process data entry functions: contact information, payments, refunds, transfers, discounts, memberships and adjustments
  • Accept, record and disperse packages, mail and materials delivered daily
  • Ensure that appropriate students, faculty and guests have access to necessary materials and rooms within the building
  • Support co-workers in information sharing and empower them during challenging customer service interactions
  • Work with Guest Services Team Lead and Operations Manager on improving guest relations by obtaining feedback, discussing ideas on current or possible SOPs, reviewing challenges and success stories
  • Alert the Guest Services Team Lead of front desk supply and first aid needs

Additional Job Functions as needed:

  • Assist with preparation for upcoming Indianapolis Art Center events
  • Assist with data entry for Communications, Development, Education and OutReach Departments
  • Interact with students and guests providing insight to current exhibitions, OutReach projects and ArtsPark exhibits
  • Assist with artwork pick up with artists, students and purchasers after exhibit closes or class ends
  • Work with Operation Manager & Guest Service Team Lead in semester preparation: prepare paperwork, ensure studio paperwork is accurate and stocked, create open studio cards for appropriate students
  • Assist Guest Service Lead with membership renewals: prepare paperwork, mail letters, and keep spreadsheet of membership expirations for renewals
  • Assist with volunteer program

Knowledge and Skill Requirements

  • Computer and data entry experience
  • Excellent phone and communication skills
  • Knowledge of Microsoft Office and Outlook products
  • Must be able to work independently and make sound decisions

Other Requirements:

  • Must have a flexible schedule as this this position works select hours during weekdays, weeknights, weekends, and holidays.

Education and Experience:

  • A combination of education, training and experience equivalent to a High School diploma plus 2 years customer service experience

Physical Requirements and Working Conditions:

  • Individuals must be able to communicate effectively both orally and in writing. Public speaking skills are essential
  • Employee must be able to move freely about the work site and perform routine physical and manual tasks associated with the position including the ability to lift 25 lbs. daily



  • Indianapolis, United States Indianapolis Art Center Full time

    Job Summary: Conduct operating functions of the Art Center’s Front Desk. Represent the organization in a friendly, professional manner as the first point of contact for all students and visitors to the facility. Promote classes and membership benefits. Assist and provide an excellent customer service experience to all staff, faculty, students and guests....


  • Indianapolis, United States SureStaff LLC Full time

    Job DescriptionJob DescriptionSURESTAFF is hiring Guest Relations Representatives for our client that specializes in Event Staffing in the Indianapolis area. The premise of this role is to provide a friendly and enthusiastic attitude to attendees as many of our representatives will be one of the first faces that are seen upon entering an event.These...


  • Indianapolis, United States SureStaff LLC Full time

    Job DescriptionJob DescriptionSURESTAFF is hiring Guest Relations Representatives for our client that specializes in Event Staffing in the Indianapolis area. The premise of this role is to provide a friendly and enthusiastic attitude to attendees as many of our representatives will be one of the first faces that are seen upon entering an event.These...

  • Guest Services

    3 weeks ago


    Indianapolis, United States BEST Crowd Management Full time

    Job Title: Guest Services - Lucas Oil Stadium & ICC Company: BEST Crowd Management Location: Indianapolis, IN Pay: 14/ hr Job Type: Part-time Summary: Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Services Staff member. As a part of our Guest Services team, you will play a crucial role in providing exceptional service and...


  • Indianapolis, United States DaMar Staffing Full time

    Job Description Client Profile- Company founded in 1973, specializing in public transit, public and bus transportation. Job Summary- Responsible for providing above average customer service in a call center and retail center setting. Must be comfortable interfacing with people in person and via phone. Additionally must be interested in potential future...


  • Indianapolis, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Cook / PT

    1 day ago


    Indianapolis, United States Communicare Health Services Full time

    **JOB DESCRIPTION** **LOCATION** LOGIN Cook / PT Wildwood Healthcare Center DESCRIPTION **Wildwood Healthcare Center**, a member of the CommuniCare Family of Companies, is currently recruiting for a **Cook** to join our team. **PURPOSE/BELIEF STATEMENT:** The position of Cook exists to provide routine support in the Culinary Department. This position must...

  • Event Staff

    4 weeks ago


    Indianapolis, Indiana, United States teamworkonline Full time

    OverviewThe Event Staff is the primary contact with the guests at the facility. Required to have knowledge of the building and its services also to provide a safe and enjoyable environment for the building patrons. This role will pay an hourly wage of $10.00 to $12.00. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. Job Expires...


  • Indianapolis, United States The National Institute for Fitness and Sport (NIFS) Full time

    Job DescriptionJob DescriptionSUMMARY OF POSITION: The National Institute for Fitness and Sport (NIFS) is seeking highly motivated, sales oriented, creative, results-driven individuals with proven ability to serve as part-time Member Services Representatives. Our Member Services team is focused on building long-term member relationships to achieve our new...


  • Indianapolis, United States Hilton Hotels & Resorts Full time

    . As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would Guest Service, Agent, Suite, Guest, Service, Hospitality, Retail


  • Indianapolis, United States Geronimo Hospitality Group Full time

    THE TEAM Built for the modern traveler, the 104-key boutique Bottleworks Hotel showcases the best of Indianapolis by weaving historic architectural features with modern hotel amenities. THE PLAYER You are directly responsible for all functions of the Front Desk; including staffing and scheduling. Manage computers, computer systems and office equipment....


  • Indianapolis, United States Creative Financial Staffing Full time

    Customer Service Representative ABOUT THE COMPANY Our client is dedicated to providing exceptional service to their customers. They pride themselves on their commitment to customer satisfaction and are seeking a talented individual to join their dynamic team as a Customer Service Representative. Opportunity to work for a growing company. Willing to lean in...


  • Indianapolis, United States Location Services Full time

    Summary/Objective The Impound Representative will facilitate the repossession of client-assigned collateral using information captured via Location Service’s Skip and Repo Operations and client directed Impound placements. The Impound Representative manages accounts to resolution and coordinates recovery with client Impound Reps, 3rd party companies...


  • Indianapolis, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0ALEC [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...


  • Indianapolis, United States Sunbelt Rentals Full time

    Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not Customer Service Representative, Customer Service, Equipment Rental, Sales Representative, Inside Sales,...


  • Indianapolis, United States A&L Staffing Defunct Full time

    About the job Housekeeper - Downtown (Evening) We are hiring full time housekeepers for Downtown Hotel. Housekeepers will be responsible for cleaning guest rooms daily which include stocking rooms with supplies, changing bed linens and maintaining clean hotel rooms. Housekeeper should be available to work weekends. Housekeepers will receive weekly...


  • Indianapolis, United States A&L Staffing Defunct Full time

    About the job Housekeeper - Downtown (Evening) We are hiring full time housekeepers for Downtown Hotel. Housekeepers will be responsible for cleaning guest rooms daily which include stocking rooms with supplies, changing bed linens and maintaining clean hotel rooms. Housekeeper should be available to work weekends. Housekeepers will receive weekly...


  • Indianapolis, United States Bunzl plc Full time

    The Customer Service Rep will answer inquiries on customer accounts and investigate any issues and find resolutions in a timely manner. They will serve as the liaison between the sales staff and the customer. Your career path has many avenues availab Customer Service, Customer Service Representative, Representative, Manufacturing, Retail


  • Indianapolis, United States O'Neal Manufacturing Services Full time

    AboutO'Neal Manufacturing Services (OMS), an O'Neal Industries affiliate company, is a supplier of fabricated metal components and welded assemblies. OMS provides highly integrated, comprehensive manufacturing solutions to customers who build equipment and manage projects that shape the world we live in - ranging from locomotives to forklifts and bulldozers...


  • Indianapolis, United States City of Indianapolis and Marion County Full time

    Position is responsible for managing telephonic and in-person inquiries from members of the public seeking assessment and other local government related information. The position will provide project management support for the work done by Residentia Customer Service Representative, Customer Service, Representative, Residential, Property Tax, Data...