Guest Services Representative- PT, Evening

2 weeks ago

Indianapolis, United States Indianapolis Art Center Full time
Job Summary:

Conduct operating functions of the Art Center’s Front Desk. Represent the organization in a friendly, professional manner as the first point of contact for all students and visitors to the facility. Promote classes and membership benefits. Assist and provide an excellent customer service experience to all staff, faculty, students and guests.

Essential Job Functions:
  • Answer incoming phone calls: provide necessary information or direct to appropriate contact
  • Work with students: assess needs, advise, and register for classes
  • Solicit memberships to new students, current students and donors
  • Process memberships in Activenet and work with Guest Service Lead to keep development software updated.
  • Open and close facility (daily): arm/disarm security alarm, lock/unlock doors, turn on/off lights, cash register open/closing processes and technology-dependent art works
  • Handle cash register sales: class supplies, merchandise, exhibition artwork, studio rental payments, gift certificates and tickets to IAC events
  • Accurately process data entry functions: contact information, payments, refunds, transfers, discounts, memberships and adjustments
  • Accept, record and disperse packages, mail and materials delivered daily
  • Ensure that appropriate students, faculty and guests have access to necessary materials and rooms within the building
  • Support co-workers in information sharing and empower them during challenging customer service interactions
  • Work with Guest Services Team Lead and Operations Manager on improving guest relations by obtaining feedback, discussing ideas on current or possible SOPs, reviewing challenges and success stories
  • Alert the Guest Services Team Lead of front desk supply and first aid needs
Additional Job Functions as needed:
  • Assist with preparation for upcoming Indianapolis Art Center events
  • Assist with data entry for Communications, Development, Education and OutReach Departments
  • Interact with students and guests providing insight to current exhibitions, OutReach projects and ArtsPark exhibits
  • Assist with artwork pick up with artists, students and purchasers after exhibit closes or class ends
  • Work with Operation Manager & Guest Service Team Lead in semester preparation: prepare paperwork, ensure studio paperwork is accurate and stocked, create open studio cards for appropriate students
  • Assist Guest Service Lead with membership renewals: prepare paperwork, mail letters, and keep spreadsheet of membership expirations for renewals
  • Assist with volunteer program
Knowledge and Skill Requirements
  • Computer and data entry experience
  • Excellent phone and communication skills
  • Knowledge of Microsoft Office and Outlook products
  • Must be able to work independently and make sound decisions
Other Requirements:
  • Must have a flexible schedule as this this position works select hours during weekdays, weeknights, weekends, and holidays.
Education and Experience:
  • A combination of education, training and experience equivalent to a High School diploma plus 2 years customer service experience
Physical Requirements and Working Conditions:
  • Individuals must be able to communicate effectively both orally and in writing. Public speaking skills are essential
  • Employee must be able to move freely about the work site and perform routine physical and manual tasks associated with the position including the ability to lift 25 lbs. daily

  • Guest Service Representative

    5 days ago

    Indianapolis, United States Quality Suites Fishers - MHG Hotels LLC Full time

    No matter whether a guest arrives weary from their travels or excited for a vacation, as a Guest Service Representative, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the...

  • Guest Services Representative- PT, Evening

    1 week ago

    Indianapolis, United States Indianapolis Art Center Full time

    Job DescriptionJob Description Job Summary: Conduct operating functions of the Art Center’s Front Desk. Represent the organization in a friendly, professional manner as the first point of contact for all students and visitors to the facility. Promote classes and membership benefits. Assist and provide an excellent customer service experience to all staff,...

  • Guest Services Representative- PT, Evening

    2 months ago

    Indianapolis, United States Indianapolis Art Center Full time

    Job DescriptionJob Description Job Summary: Conduct operating functions of the Art Center’s Front Desk. Represent the organization in a friendly, professional manner as the first point of contact for all students and visitors to the facility. Promote classes and membership benefits. Assist and provide an excellent customer service experience to all staff,...

  • Guest Relations Representative

    4 weeks ago

    Indianapolis, United States SureStaff LLC Full time

    Job DescriptionJob DescriptionSURESTAFF is hiring Guest Relations Representatives for our client that specializes in Event Staffing in the Indianapolis area. The premise of this role is to provide a friendly and enthusiastic attitude to attendees as many of our representatives will be one of the first faces that are seen upon entering an event.These...

  • Guest Relations Representative

    3 weeks ago

    Indianapolis, United States SureStaff LLC Full time

    Job DescriptionJob DescriptionSURESTAFF is hiring Guest Relations Representatives for our client that specializes in Event Staffing in the Indianapolis area. The premise of this role is to provide a friendly and enthusiastic attitude to attendees as many of our representatives will be one of the first faces that are seen upon entering an event.These...

  • Guest Services

    6 days ago

    Indianapolis, United States State of Indiana Full time

    Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real...

  • Guest Services

    7 days ago

    Indianapolis, United States State of Indiana Full time

     Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a...

  • Patient Services Coordinator

    2 days ago

    Indianapolis, United States PT Solutions Physical Therapy Full time

    Job Overview & Responsibilities: PT Solutions Physical Therapy is a physical therapist-owned private practice. With points of service across the US, we work to create authentic connections with our patients to redefine recovery. Our Patient Services Coordinators (PSCs) support our clinicians as they strive to serve their patients using research-driven...

  • Customer Service Representative

    1 week ago

    Indianapolis, United States Bluegreen Vacations Full time

    Location: Location: Customer Service Representative in Indianapolis, IN by Bluegreen Vacations **Location:** **Experience:** Not Specified **Job Description** The Customer Service Representativewill serve two primary functions at the guest service desk in Simon malls. First, they will serve as the primary greeter for the GSD, engaging with customers...

  • Guest Service Agent

    6 days ago

    Indianapolis, Indiana, United States Embassy Suites by Hilton Indianapolis Downtown Full time

    Apply in minutes, right from your phone. What are you waiting for? Apply now to join one of Fortune's Top 3 Best Companies to Work For Hilton provides wonderful benefits, travel discounts, and the best opportunities for growth with Hilton's continuously growing community A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and...

  • Guest Service Agent

    7 days ago

    Indianapolis, United States Drury Hotels Full time

    Property Location: 9625 North Meridian Street - Indianapolis, Indiana 46290 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much....

  • Guest Service Agent

    5 days ago

    Indianapolis, United States The Alexander | a Dolce Hotel Full time

    Property Description: The Alexander, A Dolce Hotel is a contemporary and upscale hotel located in the vibrant city of Indianapolis, Indiana, offering an exciting and dynamic work environment. As a job applicant, joining the team at The Alexander means being part of a distinctive hotel known for its modern design, exceptional service, and prime location in...

  • Guest Service Agent

    5 days ago

    Indianapolis, United States Drury Hotels Full time

    Property Location: 9625 North Meridian Street - Indianapolis, Indiana 46290**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. **WHAT YOU CAN EXPECT FROM US** **So. Much....

  • Guest Services Manager

    6 days ago

    Indianapolis, United States Wyndham Hotels & Resorts Full time

    Location: Indianapolis, IN, US Dolce is now seeking a Guest Services Manager to join our team at the Dolce The Alexander location in Indianapolis , Indiana .**Job Summary** The Guest Services Manager is responsible for ensuring the operation of guest services, concierge and uniformed services/transportation in an attentive, friendly, efficient and courteous...

  • Guest Service Agent

    2 days ago

    Indianapolis, United States Wyndham Hotels & Resorts Full time

    ** Guest Service Agent** Location: Indianapolis, IN, US Property Name: Dolce The Alexander Req Id: 12658 Dolce is now seeking a Guest Service Agent to join our team at the Dolce The Alexander location in Indianapolis , Indiana . **Job Summary** The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests...

  • Guest Services

    1 month ago

    Indianapolis, United States BEST Crowd Management Full time

    Job Title: Guest Services - Lucas Oil Stadium & ICC Company: BEST Crowd Management Location: Indianapolis, IN Pay: 14/ hr Job Type: Part-time Summary: Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Services Staff member. As a part of our Guest Services team, you will play a crucial role in providing exceptional service and...

  • Member Services Representative

    5 days ago

    Indianapolis, United States Planet Fitness Full time

    Job DescriptionJob DescriptionJob SummaryThe Member Services Representative Mid Shift Mon-Fri 3pm-10pm will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests,...

  • Member Services Representative

    6 days ago

    Indianapolis, United States Planet Fitness Full time

    Job DescriptionJob DescriptionJob SummaryThe Member Services Representative Mon-Thurs 3-10 will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing...

  • Front Desk/Guest Services

    7 days ago

    Indianapolis, United States Geronimo Hospitality Group Full time

    Front Desk/Guest Services (Full Time)- Bottleworks Hotel Bottleworks Hotel Description **GERONIMO HOSPITALITY GROUP** A collection of really cool places that push the boundaries of hospitality. **WHO WE ARE** Built for the modern traveler, the Bottleworks Hotel showcases the best of Indianapolis by weaving historic architectural features with modern hotel...

  • Member Service Representative

    7 days ago

    Indianapolis, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.Handle all front...