Customer Service Representative
2 weeks ago
AboutO'Neal Manufacturing Services (OMS), an O'Neal Industries affiliate company, is a supplier of fabricated metal components and welded assemblies. OMS provides highly integrated, comprehensive manufacturing solutions to customers who build equipment and manage projects that shape the world we live in - ranging from locomotives to forklifts and bulldozers to power generation equipment. Founded in 1921, with multiple manufacturing facilitiesstrategically located throughout North America, we support original equipment manufacturers (OEM's) who build their industrial equipment in North America by supplying them with superior customer service and quality contract metal manufacturing.TheCustomer Service Representative will be the day to day contact point for defined, existing customers. This person will be responsible for managing customer needs. This individual will also be charged with deepening and strengthening OMS' relationship with their respective customer base.Responsibilities include but are not limited to:Learn, apply and promote the Vision, Mission and Values of O'Neal Manufacturing Services.Coordinate and enter production orders. These orders may be transmitted via e-mail or various other systems.Engage, learn and utilize the Supplier Website of assigned customers.Assist in the resolution of customer problems / complaints.Initiate RA's, credits and debits as required.Create, organize, maintain and update customer files.Coordinate and expedite orders from suppliers of outsourced components. These may be items purchased complete or item components used in the plant to produce finished goods.Review inventory for availability of needed materials and manage orders in the company database.Experience in using Microsoft office applications and Microsoft Excel.Basic knowledge of plant processing equipmentRequired Skills: To qualify for consideration, an applicant must possess the following skills. Possession of these skills is a prerequisite for employment.Minimum of two years' experience in a customer service role, Industrial or Manufacturing customer service preferred.Experience managing "major" accounts.Experience in using Microsoft office applications, MS Word, MS Excel, and CRM systems.Strong communication, interpersonal and problem solving skills.Reliability, ability to respond to shifting priorities using time management skills.Ability to self manage, multi task and effectively use time management skills.Education: Associate's degree or currently pursuing such degree preferred.Special Skills (above average skill required): handling outside contacts, communication (both oral & written), presentation skills, interdepartmental cooperation, self development and improvement, interpersonal skills, self motivation, negotiation, versatility, organizing and planning, problem solving, creativity and financial review.Benefits:Medical InsuranceDental InsuranceCompany Paid Vision InsuranceHealth Savings and Flexible Spending Accounts401k with Company matchCompany Paid Life InsuranceCompany Paid Short-Term and Long-Term DisabilityPaid HolidaysPaid Community Service DayPaid Time Off - 10 hours per month starting day 1Tuition ReimbursementWellness Programs with Incentives & Health Premium DiscountsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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