CCDF Receptionist

BUILD A CAREER THAT MEANS MORE

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

Firefly Children & Family Alliance is interviewing for a Bilingual CCDF Receptionist in Indianapolis, IN. In this role, you will assist eligible families in applying for and maintaining childcare voucher assistance to allow families to work or attend school/training programs. This position will report to the CCDF Director of Administration.

Data Management and Tracking (20%)

• Ensure paperwork drop off log is completed for each client
• Ensure all guests sign in upon entry to the building as well as for appointments

Provide Internal and External Customer Service (70%)

• Direct telephone inquiries to the correct parties
• Screen walk-in guests and notify proper staff
• Answer questions and provide information and documentation as necessary

General Clerical and Admin (10%)

• Photocopying, faxing, filing, emailing
• Support program staff as needed

• High School Diploma or equivalent
• Must be at least 21 years old
• Experience with Microsoft Word, Excel, and Outlook
• Telephone experience in answering multiple incoming lines.
• Clerical experience.
• Knowledge of Computer and office equipment
• Acquire Knowledge of agencies programs.
• Ability to work with a team when applicable.
• Ability to respond appropriately to cultural differences among staff, clients and visitors.
• Fluency in at least two languages, including English.

Equal Employment Opportunity:

Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.