GGC Network Support
4 weeks ago
This role has the ability to be a hybrid role, but does require on-site attendance during normal business hours (8a-5p EST), after-hours work, and up to 2 days remote, with Director approval. During the on boarding and learning process, it will be expected the role would be on-site.
JobDescription
Under broad supervision, combines strong technical skills with knowledge of network administration. Provides technical support to development team members. Work on one or more projects of high complexity within areas of expertise.
Collaborate with the Network Team and Department Director to ensure network security and connectivity.
Provide end-user support for Tier-1 and Tier-2 level network issues based on business priorities.
Assist in deploying/maintaining core switches/routers.
Deploy, maintain, and manage telephone system: SIP (session initiation protocol) , PRI (primary rate interface), and VoIP (voice over internet protocol).
Maintain host name servers and their IP addresses which include DNS (domain named service) and DHCP (dynamic host configuration protocol).
Maintain VLAN and IP address schemas.
Ensure proxy authentication through NPS (network policy service) and Radius.
Resolve escalations on an array of end-user telephony issues, and wireless and wired networking problems.
Configure/deploy/troubleshoot WAPs (wireless access points) and their controllers and management systems.
Be on-call 24x7 in case of emergency network issues and to handle any outages relating to the network/telephony.
Manageday-to-day administration of Campus Switches, Routers, and Firewall and theirsupporting applications.
Document completed projects and tasks.
Insure efficiency, security, reliability, usability, and scalability of network equipment through proactive monitoring and automation.
Research and make recommendations to improve networking and telecommunications standards and processes.
Maintain VoIP Call Center, hunt groups, and call routing.
Ability to troubleshoot complex network issues with little intervention from others or documentation.
Other duties as assigned.
Qualifications:
4 Year / Bachelor's Degree, or equivalent experience.
Ten years of experience working with IP networks and supporting systems.
Experience with Palo Alto firewalls, Palo Alto Global Protect VPN and Cisco VPN including remote implementation,
troubleshooting, and problem resolution (or equivalent experience with similar hardware/software).
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceCisco Catalyst family of switches, enterprise networking and routing Required5YearsIP networks and supporting systemsRequired8YearsPalo Alto firewalls and Cisco VPN Required3YearsRemote implementation, troubleshooting, and problem resolutionRequired5Years
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Please list candidate's email address.Question3Candidate must be paid AT LEAST BR if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed BR. Do you accept this requirement?Question4The maximum mark-up for this engagement s SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client s selection date. Do you accept this requirement?Question7Hybrid to be determined between manager and chosen candidate. This is an on-site requirement. Do you and your candidate accept this requirement?Question8What city and state is your candidate located?
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