Customer Service Specialist
2 weeks ago
Bascom Maple Farms is looking for a Customer Service Specialist to work with our sales team. If you're great at data entry, communicating via e-mail and phone, and thrive in a busy atmosphere, this may be the career for you
What You'll Do:
- Enter sales orders and provide order confirmations to customers as requested.
- Contact customers to communicate information regarding product availability and pricing.
- Update customer contact information on account and system profiles.
- Communicate with other departments to ensure orders are produced and shipped correctly.
- Assist sales staff with resolving order issues, pricing discrepancies, and promotional issues.
- Provide phone coverage and additional customer service support.
- Assemble sales materials for product promotions and trade shows.
- Manage inventory of all sales and marketing materials.
- Additional data entry tasks as needed.
- Other tasks as requested.
What You Need:
- High school diploma or equivalent
- 2+ years’ customer service experience, food industry preferred
- Strong computer skills-Typing/data entry, Microsoft Office, CRM, EDI systems preferred
- High level of accuracy and attention to detail
- Strong communication and customer service skills
You must be a team player and able to work with minimal supervision. Customer Service Specialists must be able to interact professionally with vendors, employees, and customers, as well as be able to multitask and perform a variety of tasks in a fast-paced environment, often in high stress situations. This position is performed primarily in an office setting; consistent in-office attendance is required.
About Us
Bascom Maple Farms is a leading manufacturer and distributor of pure maple products, as well as maple sugaring supplies and equipment. We are a seventh generation, family-owned company with our sales & marketing office located in Brattleboro, VT. We offer a variety of employee benefits including health and dental insurance, disability and life insurance, paid time off, 401(k) with company match, and employee discounts.
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