Switchboard Operator Ed Reg

# POSITION SUMMARY This position is responsible for all functions related to the operation of the switchboard and registration for walk-in Emergency Department patients. # Some of the job duties include but are not limited to: # Process all incoming calls on a multiline phone system, direct calls to the appropriate department, provide information regarding hospital services and events. Handle all hospital codes, monitor and respond to all alarm panels. Ensure emergency services are coordinated and communicated in a time-efficient manner in accordance with the nature of the emergency. Register emergency room walk-in patients. Create encounters for STAT lab orders from outside facilities. Update the triage list and on-call schedule. Providing customer service support to internal and external customers includes collecting patient payments, running deposit reports, and balancing the cash drawer. Treat patients with the utmost courtesy and respect in accordance with the Patient Bill of Rights. Work shifts as directed, demonstrating flexibility with vacation, holiday and sick call-outs to support the operations of the department. Maintain knowledge of, and comply with, all relevant laws, regulations and policies, procedures and standards. Actively participate in creating and implementing improvements to achieve patient satisfaction. QUALIFICATION # EDUCATION: High School Diploma # EXPERIENCE/SKILL SETS: 1 year Switchboard experience is desirable, preferably in a hospital environment. Friendly, positive, helpful disposition Excellent verbal and written communication skills Ability to multitask in a busy environment Ability to communicate clearly and effectively # This position reports to the Patient Access Manager # LICENSURE/CERTIFICATION(S): # None

POSITION SUMMARY

This position is responsible for all functions related to the operation of the switchboard and registration for walk-in Emergency Department patients.

Some of the job duties include but are not limited to:

Process all incoming calls on a multiline phone system, direct calls to the appropriate department, provide information regarding hospital services and events. Handle all hospital codes, monitor and respond to all alarm panels. Ensure emergency services are coordinated and communicated in a time-efficient manner in accordance with the nature of the emergency. Register emergency room walk-in patients. Create encounters for STAT lab orders from outside facilities. Update the triage list and on-call schedule. Providing customer service support to internal and external customers includes collecting patient payments, running deposit reports, and balancing the cash drawer. Treat patients with the utmost courtesy and respect in accordance with the Patient Bill of Rights. Work shifts as directed, demonstrating flexibility with vacation, holiday and sick call-outs to support the operations of the department. Maintain knowledge of, and comply with, all relevant laws, regulations and policies, procedures and standards. Actively participate in creating and implementing improvements to achieve patient satisfaction.

QUALIFICATION

* EDUCATION:
* High School Diploma




* EXPERIENCE/SKILL SETS:
* 1 year Switchboard experience is desirable, preferably in a hospital environment.
* Friendly, positive, helpful disposition
* Excellent verbal and written communication skills
* Ability to multitask in a busy environment
* Ability to communicate clearly and effectively
*

This position reports to the Patient Access Manager




* LICENSURE/CERTIFICATION(S):


* None