Junior Technical Support Analyst

4 weeks ago


San Francisco, United States augmentjobs Full time
Job DescriptionJob Description

Job Overview: The Junior Technical Support Analyst will provide essential technical support to our clients and internal teams. This role involves troubleshooting technical issues, guiding users through problem-solving steps, and assisting in maintaining a high level of customer satisfaction. The ideal candidate will have strong communication skills, a keen eye for detail, and a passion for technology.

Key Responsibilities:

  • Provide first-level technical support to end-users via phone, email, and chat.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Assist in the installation, configuration, and maintenance of software applications.
  • Document and track support issues in a ticketing system.
  • Escalate complex issues to senior technical staff when necessary.
  • Create and update knowledge base articles for common issues and solutions.
  • Assist with system updates and maintenance tasks.
  • Participate in team meetings and training sessions to enhance technical skills and knowledge.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Familiarity with operating systems such as Windows, macOS, and Linux.
  • Excellent problem-solving skills and attention to detail.
  • Strong verbal and written communication skills.
  • Ability to work well both independently and as part of a team.
  • Customer-oriented with a positive attitude.

Preferred Skills:

  • Previous experience in a technical support role.
  • Knowledge of ITIL or similar frameworks.
  • Experience with ticketing systems like Zendesk or ServiceNow.

Benefits:

  • Health, dental, and vision insurance.
  • 401(k) with company match.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Flexible work hours and remote work options.

  • Junior Analyst

    4 weeks ago


    San Francisco, United States augmentjobs Full time

    Job DescriptionJob DescriptionPosition Overview: We are seeking a detail-oriented and motivated Junior Analyst to support our analytical efforts. As a Junior Analyst, you will work closely with senior analysts and team members to collect, analyze, and interpret data to inform strategic decisions. This is an excellent opportunity for someone looking to start...


  • San Francisco, United States augmentjobs Full time

    Job DescriptionJob DescriptionJob Description: As a Junior Financial Analyst - Financial Strategy, you will support the financial planning and analysis activities of the company. You will assist in evaluating financial data, preparing reports, and contributing to strategic initiatives that drive business growth. This role offers the opportunity to develop...


  • San Antonio, Texas, United States PeopleTec Full time

    Position OverviewPeopleTec is seeking motivated individuals for the role of Junior Security Analyst. This position is ideal for recent graduates or those with limited experience in the cybersecurity field.Key ResponsibilitiesThe Junior Security Analyst will collaborate with senior analysts to:Review and assess Risk Management Framework (RMF) documentation...


  • San Antonio, Texas, United States Collabera Full time

    Job SummaryCollabera is seeking a highly skilled Helpdesk Support Analyst to join our team. As a Helpdesk Support Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key ResponsibilitiesTechnical SupportProvide technical support to clients via phone, email, and in-person Troubleshoot and...


  • San Jose, United States augmentjobs Full time

    Job DescriptionJob DescriptionPosition Summary:We are seeking a detail-oriented and proactive Junior Fund Accounting Analyst to join our finance team. This entry-level position is ideal for recent graduates or early-career professionals with a passion for finance and accounting. The Junior Fund Accounting Analyst will support the fund accounting team in...


  • South San Francisco, United States Cypress HCM Full time

    Job DescriptionJob DescriptionJunior Technical Coordinator, Experiential Marketing We are currently seeking an enthusiastic Events Tech Team Junior Coordinator to join our Event Experiences team. Primary responsibilities will include support for Experiential activations, Tradeshows, and Virtual Events.The ideal candidate should be professional, dependable,...


  • San Diego, United States TASK Full time

    As a Technical Support Analyst Level 1, you will be responsible for providing technical assistance to our customers - global blue chip hospitality and retail organizations. Whether it be via phone, email, or chat, your primary objective will be to deliver exceptional customer service by resolving technical problems efficiently, and escalating when...


  • San Diego, United States TASK Full time

    As a Technical Support Analyst Level 1, you will be responsible for providing technical assistance to our customers - global blue chip hospitality and retail organizations. Whether it be via phone, email, or chat, your primary objective will be to deliver exceptional customer service by resolving technical problems efficiently, and escalating when...


  • San Diego, United States TASK Full time

    As a Technical Support Analyst Level 1, you will be responsible for providing technical assistance to our customers - global blue chip hospitality and retail organizations. Whether it be via phone, email, or chat, your primary objective will be to deliver exceptional customer service by resolving technical problems efficiently, and escalating when...

  • Junior Analyst

    2 months ago


    San Antonio, United States Spelman College Full time

    As a Junior Analyst, you will work with Capgemini’s Financial Services industry clients, focusing on AML investigations, KYC, and sanctions screenings. There will be an initial training program to enhance your delivery and consultative skills to be successful in your role. Responsibilities Review alerted transactional activity in search of potentially...


  • San Diego, California, United States Vaco Full time

    Position OverviewAs a Service Desk Analyst, you will play a crucial role in delivering exceptional technical support to our clients. Your expertise will ensure that users receive timely assistance and solutions to their technical issues.Key ResponsibilitiesProblem Solving: Utilize critical thinking skills to analyze and resolve technical problems...


  • San Diego, United States Task Inc. Full time

    As a Technical Support Analyst Level 1, you will be responsible for providing technical assistance to our customers - global blue chip hospitality and retail organizations. Whether it be via phone, email, or chat, your primary objective will be to deliver exceptional customer service by resolving technical problems efficiently, and escalating when required. ...


  • San Francisco, California, United States Atlas Technica Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Junior Systems Engineer to join our team at Atlas Technica. As a Junior Systems Engineer, you will be responsible for providing exceptional IT support services to our clients, ensuring their technology needs are met with efficiency and expertise.Key ResponsibilitiesIT Support Services:...


  • San Diego, California, United States RICK Full time

    Job OverviewRICK is seeking a dedicated Junior Survey Analyst to join our dynamic team. In this role, you will collaborate with a diverse group of professionals on significant projects that impact the community. Your contributions will help transform client visions into reality while gaining invaluable experience from industry leaders.Key ResponsibilitiesAs...

  • Junior Credit Analyst

    2 weeks ago


    San Francisco, California, United States City National Bank Full time

    Junior Credit Analyst - Renewable Energy FinancingWHAT IS THE ROLE?This position plays a crucial role in the loan management cycle by offering expertise in credit assessment and loan underwriting within the cash flow lending and leveraged finance division of Specialty Banking. The role involves evaluating potential loan transactions and assessing the...


  • San Francisco, California, United States Atlas Technica Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Junior Systems Engineer to join our team at Atlas Technica. As a Junior Systems Engineer, you will be responsible for providing exceptional IT support services to our clients, ensuring their technology needs are met with efficiency and expertise.Key ResponsibilitiesIT Support Services:...


  • San Francisco, United States Upwork Full time

    Job DescriptionJob DescriptionCompany DescriptionEnterprise client is looking for Technical Business Analyst.Job DescriptionWe are seeking a highly skilled Technical Business Analyst to join our team working with a large enterprise client, responsible for bridging the gap between technical capabilities and business needs. This role covers a range of...


  • San Jose, California, United States TEKsystems Full time

    About the RoleWe are seeking a highly skilled Technical Business Systems Analyst to join our team at TEKsystems. As a key member of our organization, you will play a critical role in helping us achieve our business objectives by developing and implementing business information systems.Key ResponsibilitiesLead the design, development, and deployment of...


  • San Antonio, Texas, United States K-Tek Resourcing Full time

    Job OverviewPosition: Technical Support AnalystLocation: RemoteContract Type: Long TermKey Responsibilities:Deliver troubleshooting assistance for hardware, software, and network issues through various communication channels.Escalate complex issues to higher-level IT support teams as necessary.Manage vendor relationships to ensure effective resolution of...


  • San Jose, California, United States County of Santa Clara Full time

    Position OverviewAs a Junior Financial Analyst, you will work under guidance to engage in various financial tasks that support the budgeting process. Your responsibilities will include:Budget Preparation: Assisting in the development and organization of budget proposals.Financial Analysis: Conducting thorough analyses to assess financial performance and...