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Licensed Insurance Customer Service Representative
1 month ago
Join Rena Gilliam Allstate Insurance, a reputable agency dedicated to providing top-tier customer service in Hot Springs, Arkansas. As a local insurance agency, we prioritize building strong relationships within the community to ensure our clients receive personalized support and guidance. Our office provides a welcoming environment where teamwork and professionalism are valued.
If you're passionate about delivering exceptional customer service and want to be part of a team that values integrity and commitment, then a rewarding career as a Licensed Insurance Customer Service Representative at Rena Gilliam Allstate Insurance might be the perfect fit for you
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Career Growth Opportunities
Retirement Plan
Evenings Off
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Responsibilities
Client Support: Provide exceptional customer service by assisting clients with insurance-related inquiries and concerns.
Policy Management: Handle policy changes, endorsements, and updates accurately and efficiently.
Claims Assistance: Guide customers through the claims process, offering support and assistance every step of the way.
Account Maintenance: Ensure client accounts are up-to-date and accurately reflect their insurance needs and coverage.
Customer Communications: Communicate with customers via phone, email, and in-person to address their questions and concerns promptly.
Documentation: Maintain accurate records and documentation of customer interactions and transactions.
Requirements
Licensing: Active Arkansas Property & Casualty License is preferredCustomer Service Experience: Previous experience in customer service or a related field is a plus.Interpersonal Skills: Excellent communication and interpersonal abilities to engage with clients effectively.Detail-Oriented: Strong attention to detail to accurately manage policy information and customer requests.Problem-Solving Skills: Ability to analyze customer needs and provide appropriate solutions.Team Player: Collaborative mindset with a focus on contributing to a positive work environment.Insurance Knowledge: Basic understanding of insurance products and services.
