Customer Service

2 months ago


Klamath Falls, United States Klamath Orthopedic Clinic Full time
Job DescriptionJob Description

Klamath Orthopedic Clinic is searching for a dynamic individual with outstanding customer service skills to join our customer service team. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service. Details about the position are as follows:

Responsibilities and Duties

Provide excellent customer service and serve as the first point of contact to patients and to the public in person or by phone

Navigate multiple data systems to research and/or record pertinent patient information into electronic health records and other support service platforms in compliance with clinic policies

Operate multi-line telephone system; route calls and respond to general inquiries

Register patients and insurance information with a high level of accuracy

Schedule patient appointments to various provider schedule templates ensuring the patient account contains current and correct demographics, valid authorization, and appropriate referral

Inform patient of documents or health history required at time of appointment

Provide patient with necessary paperwork either in person or by mail

In preparation for next-clinic appointments, review patient chart for accurate scheduling, add notes, import needed documents and/or or contact patients when authorization, referrals or other information is lacking

Adjust daily provider schedule to ensure accuracy in scheduling and visit preparedness

Contact patients to confirm next day's appointments

Perform check-in processes at time of patient arrival, collect and/or assist with paperwork

Accurately update patient demographics and insurance information after collecting insurance cards, workers compensation paperwork, motor vehicle information and photo identifications

Collect copays and balance payments as appropriate

Contact patients to facilitate visit rescheduling as provider schedules change

Communicate with patients and referring providers electronically, via fax and/or phone to schedule patients referred for specialty care

Reconcile daily front desk deposits to include balancing and counting cash to ensure no discrepancies remain unresolved

Practice confidentiality and privacy protocols in accordance with Clinic policies and HIPAA requirements

Maintain organization in patient waiting areas, office files, and at the reception desk

Exercise problem-solving and conflict resolution skills when handling patient complaints and direct to appropriate designated office personnel as needed

Attend scheduled department and clinical meetings

Additional responsibilities as needed by and in support of Klamath Orthopedic Clinic

Knowledge, Skills and Abilities

Ability to prioritize and multi-task

Easily adapts to change

Receptive to feedback

Thrives in a fast-paced environment

Outgoingly friendly and compassionate

Enjoys teamwork and collaborative environment

Problem-Solver, solution-seeking mindset

Strong emotional intelligence and positive attitude

High level of personal accountability and integrity

Aptitude to learn and passion to serve others

Strong computer skills

Exceptional customer service skills, highly organized and detail oriented

Knowledge of medical insurance as it relates to medical practices

Education and Experience

High school diploma or GED required. Associate or bachelor’s degree a plus.

1 year customer service experience.

Experience in a medical office setting preferred, but not required.



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