Customer Service Representative

3 days ago


Falls, United States Chewy Full time
About the Role

Chewy, a leading pet pharmacy, is seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Engage with customers via inbound calls, emails, and other communication channels to resolve their queries and concerns.
  • Research and problem-solve to determine effective solutions for customers, following up as needed to ensure issues are resolved.
  • Exceed customer expectations by providing personalized support, thinking critically to address complex issues, and adhering to high safety and regulatory standards.
Requirements
  • 1-2 years of experience in a customer-focused environment.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, think critically, and work in a fast-paced environment.
  • Flexibility to work a variety of shifts, including overtime as needed.
What We Offer
  • A competitive salary and benefits package.
  • A supportive and inclusive work environment.
  • Opportunities for growth and professional development.


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