Customer Service Representative

2 months ago


Plymouth Meeting, United States Hickory Veterinary Hospital, LLC Full time
Job DescriptionJob DescriptionDescription:

Hickory Veterinary and Specialty Hospital is a privately owned third generation family practice. Currently, the hospital is busy, growing hybrid practice, seeing general medicine cases, surgeries, and 24/7 emergencies. We also see specialty appointments daily, including cardiology, neurology, behavior, ophthalmology, and radiology. We are a fun, family-oriented facility where growth and professional development are fostered and promoted Hickory is looking for an Experienced Client Service Representative to add to our growing family. This position is full-time, but part-time may be considered. Weekend and evening hours are required, as well as holidays. Veterinary client service experience is preferred, but client service experience not in the field may be considered.


Duties would include:

Greeting all clients who come into the hospital in a professional and friendly manner.

Answering phone calls and scheduling appointments.

Answering emails and obtaining past medical records.

Becoming familiar with patient charts in both Impromed and Instinct computer systems.

Checking patients in for appointments and invoice preparation and processing.

Facilitating excellent communication between clients, doctors, and staff.

Performing client call backs and client communication as needed.

Working well in a team motivated environment.

Perform other duties as assigned that stimulate professional growth


Benefits:

Excellent health and dental benefit to our full-time employees: our health benefit includes a large contribution from the company and an extensive care network.

Paid time off: We offer a competitive amount of paid time off that can be used for when you are sick or for vacation time.

CE Benefits available

Discounted pet services and products.

Paid holidays Compensated 1.5x if working a holiday.

401K benefits and company match available.

Uniform stipend

Room to grow and learn in a team-oriented environment. Continuing education is provided as well.


Job Type: Full-time

Salary: From $16.00 per hour depending on experience

Expected hours: 40 per week

Schedule:

10-hour shift

8-hour shift

Day shift

Weekends necessary

Evenings necessary

Holidays


Hickory Veterinary Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements:




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