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Front Desk Associate

2 months ago

Prescott, United States Exceptional Healthcare Inc. Full time
Job DescriptionJob Description

SHIFT: 7AM - 7PM

The Front Desk Associate acts as the first point of contact in the Hospital and is responsible for the following duties:

Essential Duties & Responsibilities:

  • Treat all patients and colleagues with dignity and respect.
  • Open communication between all departments and cultivating a team environment.
  • Communicate professionally and effectively with patients, visitors, and vendors.
  • Ability to handle a fast-paced environment professionally and with poise.
  • Stand and greet all patients and visitors in a friendly, courteous, and professional manner. 
  • Maintain confidentiality and observe HIPAA compliance.
  • Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance.
  • Obtain all necessary patient demographics, financial information, patient consents, and additional forms.
  • Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
  • Explanation of benefits and upfront collections of ER Copayments, Deductibles, and self-pay totals.
  • Processing payments and regular communication with the Central billing Office to resolve errors.
  • Perform patient status changes as clinical staff directs.
  • Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
  • Answer, screen, and direct incoming phone calls.
  • Facilitate deposits and cash reconciliations during shift change.
  • Maintain with accuracy all spreadsheets, and patient logs.
  • Perform clerical duties, including mail delivery, faxing, copying, and scanning.
  • Perform other duties as assigned.

Qualifications:

  • Previous Emergency Room (ER) Experience and/or Patient Registrar Experience (Preferred)
  • Working knowledge of insurance identification and terminology (Preferred)
  • Working knowledge of insurance verification and benefit descriptions (Preferred)
  • Working knowledge of Admission Notifications and Insurance Authorizations
  • Working knowledge of Medical Terminology
  • Strong Organization Skills
  • Proficient Computer Skills
  • Strong Communication and Customer Service Skills
  • Current Background Clearance and Satisfactory Background Check Results              
  • High School Diploma/GED
  • Commitment to Patient and Family Satisfaction

Schedule:

  • PRN, Weekends, Day and Night
  • Day Shift 10a – 10p, Weekends and Holidays Required

Benefits:

  • Health insurance
  • 401(k)
  • Dental insurance
  • Vision insurance
  • 401(k) matching
  • Life insurance
  • Paid time off

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