Front Desk Manager

1 week ago


Prescott, Arizona, United States Exceptional Health Care Full time
Job Title: Front Desk Manager

Exceptional Health Care is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients, visitors, and staff while maintaining the efficient workflow of our front desk operations.

Key Responsibilities:
  • Customer Service: Demonstrate a working knowledge of customer service principles and treat all patients and colleagues with dignity and respect.
  • Front Desk Operations: Maintain a fast-paced environment professionally and with poise, stand and greet all patients and visitors in a friendly, courteous, and professional manner.
  • Registration and Scheduling: Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner, obtain all necessary patient demographics, financial information, patient consents, and additional forms.
  • Insurance and Billing: Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services, explain benefits and upfront collections of ER Copayments, Deductibles, and self-pay totals.
  • Staff Management: Lead by example, show Front Desk staff the proper etiquette and treatment of other managers, clinical and non-clinical staff members, patients, visitors, and vendors in a respectful manner, adjust, correct, and redirect staff for the greater good of the hospital and staff.
  • Reporting and Compliance: Run and reconcile Front Desk reports daily and monthly, verify and reconcile all spreadsheets, folders, drives, and logs are complete daily and monthly, complete daily, weekly, and monthly reports for Quality Assurance and Performance Improvement regulations.
Requirements:
  • Education: High school diploma or equivalent
  • Experience: One year of customer-centric supervisory or leadership experience (preferred)
  • Skills: Excellent computer and data entry skills, including 10-key by touch and the ability to accurately type 30 words per minute, proficient conflict resolution skills, working knowledge of insurance identification and terminology, CMS and Medicaid programs, and employee scheduling.
Schedule:

Monday through Friday, occasional weekends and nights required.


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