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Patient Account Rep

2 months ago

Greeley, United States Professional Finance Company Inc Full time
Job DescriptionJob DescriptionDescription:

Join a team of representatives that is dedicated in making a difference in others lives by assisting patients in resolving their medical debt. We work together as a team in providing the patient with all the information and resources they may need to understand their situation and overcome their medical bills by providing an effective and personalized solution to their situation.

We are ONLY looking for candidates who live in our licensed states: Alabama, Arizona, Colorado, Louisiana, Mississippi, Missouri, Nebraska, New Mexico, Ohio, North Carolina, South Carolina, Tennessee, Texas, and Wyoming.

FUN FACT: PFC|USA continues to be named “Best Places to Work” by InsideARM several years running. Our employees enjoy job satisfaction through helping patients with their self-pay medical accounts.

Our Culture

Our approach includes a variety of strategies designed to provide career growth, work-life balance, team cohesion, and financial incentives.

One of our key initiatives is the career path opportunities through our badge program. This program allows representatives to enhance their skills and advance their careers by taking additional tests and learning new competencies. By becoming certified in different elements of their job responsibilities, employees can progress within the organization and take on new challenges.

We also offer a flexible, hybrid work environment, recognizing the importance of work-life balance. This flexibility helps our employees manage their personal and professional lives more effectively, contributing to overall job satisfaction and retention.

Benefits

· Medical, Dental, Vision

· HSA/FSA

· Supplementals

· 401k and profit share matching

· 6 paid holidays (+1 floating holiday)

· Monday- Friday (no weekends)

· Remote eligible

The Position

We conduct a call center environment to effectively assist our patients. On the phones you will provide excellent customer service while speaking with patients from hospitals around the country to provide effective solutions to resolve their medical debt. The functions include:

· Address questions patients may have regarding their accounts

· Negotiate, take, and report payments

· Educate and help patients understand their financial obligation

· Convey insurance information

· Follow HIPPA standards


Requirements:

Qualifications

You will thrive if you have:

· High school diploma or GED

· Upbeat and positive personality

· Compassion and empathy for others

· Experience in a Medical office (not required)

Compensation

Starting $15/hour and ranging up to $18/hour

Monthly incentives based on Key Performance Indicators’

In addition, we provide monthly bonuses for hitting goals and financial incentives for receiving positive patient reviews. These rewards not only motivate our staff to perform well but also acknowledge their hard work and dedication.

If you feel that we have checked all your boxes, then please fill out your application today

Colorado Applicants only: As required by the?Colorado Equal Pay Transparency Act, Professional Finance Company, Inc. provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting hourly pay for this role is $15.00 - $18/hr. The position is also eligible for monthly incentives and information on benefits offered is here.

Professional Finance Company, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.