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Service Manager

2 months ago

Greer, United States MSS Solutions, LLC Full time
Job DescriptionJob Description

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Service Manager - Fire. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore

A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Role and Responsibilities

· Work directly with customers to ensure effective and efficient F&S Service solution delivery.

· Understand and manage the F&S Service agreement deliverables and timelines established between the Company and the Customer.

· Support F&S Field Technicians and F&S Team Leader by providing technical advice and offering guidance.

· Provide remote and/or on-site technical direction and diagnostic assistance to resolve complex failures within the customer base.

· Ensure the highest possible quality of work by reviewing and supporting field technician’s work.

· Coordinate with and support sales to assemble service project scope and pricing.

· Assist in scheduling, organizing, and dispatching F&S Service Technicians.

· Verify that field reporting and documentation are accurate and timely.

· Evaluate area safety needs/requirements to provide feedback and recommendations to F&S service technicians and assist in the implementation of safety policies, procedures, and training.

· Mentor F&S Service Technicians and F&S Team Leader on complex fire alarm and security systems.

· Conduct extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in the Company's supported product lines. Complete certifications as required by the Company.

· Work with Operations Leader to effectively manage F&S Service needs across the Company Service Territory.

· Work with Operations Leadership to ensure effective utilization of technicians’ labor and overall positive growth and quality control.

· Implement training programs on supported/installed fire alarms and security systems to support an efficient service operation.

· Work with the F&S Team Leader to effectively manage on-call assignments.

· Work with Operations Leadership to continuously evaluate staff for training requirements to ensure team efficiency and clear/effective communication with customers.

· Participate in the periodic and annual staff performance evaluations for operational excellence (Utilization, profitability, etc.).

· Participate with respective Operations Leadership in new F&S Service contract transition meetings with Sales.

· Position is approximately a 25% Billable role.

· Other such duties and responsibilities as assigned by the Company from time to time.

Qualifications and Requirements

· A successful candidate must possess a minimum of 5 years of Fire Alarm systems service in Commercial and/or Industrial facilities.

· Strong communication skills.

· Strong work ethic.

· Business planning and decision-making skills.

· Flexibility to work overtime/weekends, as required.

· Regular local travel requirements with some overnight travel.

· Solid problem-solving skills.

· High sense of urgency.

· Proficiency in one or multiple Fire Alarm and Security systems that may include any of the major manufacturing systems.

· Experience in a service-related business is preferred.

· Leadership and team-building capabilities are required.

· Proficient with all Microsoft Office related products.

· Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 25 lbs. occasionally, 5-10 lbs frequently to lift/carry/move objects, files and documents.

· Material Handling: Frequent lifting up to 50 lbs. and constant lifting up to 25 lbs., placing this position in the very heavy physical demand classification (PDC).

· Valid driver’s license and acceptable driving record required.

· Must successfully pass a background check & drug test.

· High School Diploma or Equivalent preferred.

· NICET Cetification preferred.

Work Environment: Work is performed in an office environment with air conditioning and bright lights.

Benefit Highlights

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

· Medical/Dental/Vision Insurance

· 401k with Employer Contributions

· PTO

· Paid Holidays

· Employee Assistance Program

· Long-term Disability

· Short-term Disability

· Flexible Spending Plan

· Health Savings Plan

Additional Notes

· If you are unable to apply electronically and require an accommodation, please contact HRAdmin@msssolutions.com.

· MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.

· All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

MSS Employees, please visit the MSS Career Center or contact HR to apply.