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Patient Scheduler

1 month ago

Missouri City, United States Pine Cone Therapies Full time
Job DescriptionJob Description

Are you ready to make a meaningful impact on the lives of children and their families? At our Missouri City, TX center, we are looking for a passionate and dedicated Family Child Advocate/Patient Scheduler to join our dynamic pediatric therapy team. This is a full-time, on-site position with hours from Monday to Friday, 8:00 AM - 5:00 PM.

Why This Role Matters:

As a Family Child Advocate/Patient Scheduler, you are the first point of contact for our families, and your role is essential in guiding them through their journey with us. You will have the opportunity to create a welcoming environment, ensuring each family feels heard and supported. Your ability to balance multiple priorities and handle difficult conversations with empathy and professionalism will be crucial in providing exceptional service.

Who We Are:

Pine Cone Therapies is dedicated to providing comprehensive and compassionate care for children with diverse needs. We specialize in offering a range of therapeutic services, including Applied Behavior Analysis (ABA therapy for autism), speech therapy, and occupational therapy. Our interdisciplinary approach ensures that each child receives tailored support to help them thrive and reach their full potential. With a focus on collaboration, innovation, and family-centered care, we strive to create an inclusive and supportive environment for both our clients and team members.

Why Join Us?

In this role, you'll not only help coordinate care but also be a vital part of our interdisciplinary team, where your insights will contribute to improving the overall client experience. We offer:

  • Comprehensive Training and Support: In your first 90 days, you'll receive extensive training and resources, setting you up for success in delivering outstanding client experiences.
  • Health, Dental, and Vision Insurance: Access comprehensive coverage for your health and well-being.
  • 401(k) with Company Match: Plan for your future with our competitive 401(k) program.
  • Flexible Scheduling and Paid Time Off: Achieve a healthy work-life balance with flexible scheduling and paid time off for full-time employees.
  • Team Building: Thrive in a culture of collaboration and camaraderie. Participate in monthly social events to strengthen professional relationships.
  • Teladoc Subscription: Enjoy telemedicine services available from day one for full and part-time employees.
  • Calm App Membership: Access a free Calm app membership for yourself and up to five friends/family members.
  • Empowerment and Involvement: We encourage and empower our teams to speak openly, make suggestions, and leave feedback. Get involved with our Experience Team, DEI Committee, Brand Ambassadors, and more to contribute to organizational initiatives.
Are You the Right Fit?

We are looking for someone who:

  • Has at least one year of experience in a customer-facing, customer service role. Your background in managing appointment scheduling in a medical office will help you coordinate with both professionals and clients seamlessly.
  • Excels in communication: Your excellent oral, listening, and communication skills, coupled with strong self-awareness, will enable you to navigate diverse client needs.
  • Demonstrates patience and compassion: You are known for your unflappable patience and compassion, which are essential when working with the diverse needs of the autism community.
  • Thrives in a fast-paced environment: You have the ability to adapt to changing circumstances while maintaining a positive attitude.
  • Is committed to learning: You are eager to engage in ongoing learning and professional development.
Your Responsibilities:
  • Coordinate therapists' schedules: Ensure the beginning of each week is well-organized based on client needs and therapist productivity requirements.
  • Send welcome email packets: Welcome new client families with comprehensive information and support.
  • Review client accounts: Maintain accuracy in client accounts and document all client communication.
  • Manage communication: Handle a daily volume of phone calls and emails with professionalism.
  • Participate in team meetings: Attend weekly huddle meetings to stay aligned with team goals.
  • Address service inquiries: Ensure all service inquiries are promptly answered and followed up as needed.
Our interview process:

At Pine Cone Therapies, we understand that joining a team is not just about the role; it's about the people, the support, and the culture. Our interview process is carefully crafted to ensure you thoroughly understand who we are and the support system in place for your success. You'll discuss this role with multiple leaders in our organization, tour the center, and meet the incredible team you could be working with. We can't wait to get to know you

Per hour$18—$22 USD