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Medical Front Office Associate

4 months ago

Ballwin, United States Axes Physical Therapy Full time
Job DescriptionJob Description

Axes Physical Therapy is dedicated to positively impacting and improving the lives of the people we serve This is achieved by hiring great people and providing great services. Axes PT is excited to be ...

Patient Centered - Employee Centered - Client Centered

We are thrilled to say that we are growing, and with that comes an opportunity for a new position. We are looking for a Front Office Associate to work in our Ballwin Clinic.

This position will be responsible for assisting in the management the day-to-day front office operations in a fast-paced outpatient physical therapy center. Function as a supportive resource for the clinical staff, with emphasis on the patient and client experience through effective and friendly communication, timely scheduling, and collection of patient information and insurance information. Responsible for insurance verification and authorization, collection and monitoring of patient balances, and communicate with director and billing/accounts receivable to ensure proper application of medical benefits.

Essential Job Functions include:

  • Demonstrate client and patient centered in-person and over-the-phone interactions
  • Take responsibility for timely and appropriate scheduling of new patients
  • Ensure proper data entry in line with front office processes and procedures. Follow process outlined to ensure accuracy and completeness.
  • Gather insurance information and verify benefits for patients. Be able to communicate insurance information to patients to ensure comprehension
  • Work with clinical team to schedule follow-up visits appropriately
  • Follow up with existing and past patients to ensure scheduling frequency is maintained
  • Assist in inventory management in the clinic, especially related to front office supplies/needs
  • Be active participant in maintaining clinic appearance/cleanliness, especially the front office and waiting room workspace
  • Assist therapists and clinical team as needed with patient care
  • Assist patients with completion of necessary paperwork (as needed)
  • Demonstrate client centered interactions when speaking with external customers, including physician offices, insurance providers, case managers

Experience Required includes:

  • Strong relationship building capabilities and interpersonal skills
  • Strong organizational abilities and attention to detail
  • Excellent time management skills
  • Ability to exercise a high degree of initiative and independent judgement in solving problems
  • Ability to effectively communicate with customers verbally and in writing
  • Able to work as a positive team member with peers and management
  • Ability to maintain and ensure confidentiality of all patient/client information in accordance with company policy
  • Understanding of EMR/Revenue Cycle Management systems

Qualification Required include:

  • High School diploma or equivalent
  • Some college coursework or degree preferred (associates or higher)
  • Minimum of one year working in customer related field (medical experience preferred)
  • Efficiency using Microsoft programs (Microsoft 365 applications, Excel, Word, Outlook, etc)
  • Excellent written and verbal communication skills

We support our employees with a generous benefits package. All full-time employees receive the benefits below.

Employer Contributions to Benefits include:

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match


Employer Paid Benefits include:

Short Term Disability

Long Term Disability

401k with Company Match

Holiday Pay

Paid Time Off


Apply Now to Join the Fun


Axes Physical Therapy is an Equal Opportunity Employer