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General Manager

2 months ago

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Job DescriptionJob Description

West Chester Hotel, LLC, operated by Onix Hospitality and Big Fish Restaurant Group, is hiring for the all new West Chester Seafood Kitchen

West Chester Seafood Kitchen rewards it’s employees for their hard work and dedication to providing the best service possible, with a wide-range of benefits and perks to show we care.

Responsibilities and Duties

The General Manager oversees restaurant operations, management team and staff, as well as the execution of all policies, procedures, programs and systems while maintaining a fun and upbeat team atmosphere. The General Manager is a confident decision maker who is highly practiced in employee management and business/financial management, and is a true motivator who possesses excellent communication skills. The General Manager supports the business by creating and maintaining an excellent environment where, as a team, we strive to exceed expectations and provide the best in hospitality and service for all guests.

  • Maintain fast, accurate service, positive guest relations, and ensure products are consistent with quality standards
  • Anticipate and identify problems; initiate appropriate corrective actions
  • Train, coach, and manage team members in a manner that maximizes retention; collaborate with your management team to interview and select candidates for hire
  • Work to meet sales goals over the prior year
  • Manage food, labor, material costs, and other controllable expenses
  • Follow company systems and processes for the control of cash, property, product, and equipment
  • Oversee and maintain safe working conditions for all team members
  • Monitor and reinforce food safety procedures, ensuring these are executed according to policy and health/sanitation regulations

Qualifications

  • Bachelor's degree in Hospitality or Business Management, a related field, or equivalent restaurant/operations experience
  • Previous management/supervisory and mentor experience required
  • Willing to assume around-the-clock responsibility for restaurant and operations
  • Ability to hold oneself accountable and achieve goals with limited direct supervision
  • High level of confidence and strong decision maker
  • Strong interpersonal, verbal and written communication skills
  • Guest-friendly demeanor; exhibit a sense of urgency; neat, clean, professional appearance
  • Capability to use a POS system and troubleshoot issues as well as basic computer programs and the internet