Assistant General Manager

6 days ago


West Chester, Pennsylvania, United States Onix Group Full time
Job Overview

Onix Hospitality is seeking a highly motivated and experienced Assistant General Manager to join our team at the West Chester Seafood Kitchen. As a key member of our management team, you will be responsible for overseeing restaurant operations and staff, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Operations Management
    • Collaborate with the General Manager to develop and implement operational strategies to drive sales growth and improve customer satisfaction.
    • Monitor and maintain high standards of food safety, quality, and presentation.
    • Manage inventory levels, control costs, and optimize labor schedules to ensure efficient operations.
  • Team Leadership
    • Recruit, train, and develop a high-performing team of restaurant staff.
    • Provide coaching and feedback to team members to ensure exceptional customer service and quality standards.
    • Maintain a positive and inclusive team culture that promotes employee engagement and retention.
  • Customer Service
    • Ensure that every customer interaction is exceptional, friendly, and attentive.
    • Address customer complaints and concerns in a professional and timely manner.
    • Monitor and respond to customer feedback to drive continuous improvement.
Requirements
  • At least 2 years of prior restaurant management experience.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • High level of confidence, organization, and attention to detail.


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