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Reservations/Ticket Booth Agent

2 months ago

New Orleans, United States New Orleans Paddlewheels, Inc. Full time
Job DescriptionJob DescriptionBenefits:
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Vision insurance
  • Flexible schedule
  • Paid time off

EOE/Drug Free

New Orleans Paddlewheels, Inc. is seeking a Reservationist for their Howard Ave office in New Orleans, La.
The candidate will be rotating between the office, Ticket Booth-Creole Queen, and should be able to work a rotating flexible schedule.
The successful candidate will have a good work ethic and an outstanding personality while being able to handle difficult callers.
The successful candidate will have extensive knowledge of New Orleans culture, tourism/events, and navigation of city streets.


Qualifications/Education/Skills :

  • High School Diploma or equivalent.
  • Must be able to work flexible shifts including holidays, and weekends.
  • Previous customer service experience.
  • Ability to read and understand English.
  • Ability to sit or stand for an 8 hour shift.
  • Excellent communication skills.
  • Strong computer skills required.
  • Previous sales experience strongly preferred
  • Extensive knowledge of tourism and the New Orleans area
Job Purpose :

  • Per cap sales, third-party sales, call center sales
  • Booking of reservations for customer requests
  • Responsible for answering incoming calls and customer inquiries and responding to email requests
  • Responsible for addressing customer concerns and issues, and escalating when necessary
  • Responsible for all administrative duties, as assigned
  • Responsible for meeting personal and team sales goals
  • Responsible for daily inventory management
Essential Functions :

1.1 Customer Service

  • Proper phone etiquette
  • Handle each call with high customer service skills
  • Handle each customer call as thoroughly as possible, escalate if necessary
  • Provide constant communication between Operations Supervisors, drivers, dispatchers, and customers
1.2 Time Management

  • Manage the flow of call volume
  • Manage call times
  • Prioritize job assignments (agreed upon with Supervisor)
  • Completes job assignments on time
1.3 Sales

  • Answer any questions proposed by visitors concerning the city and Hospitality Enterprises products
  • Discuss upsells on every call
  • Analyze, by company, daily per cap reservations for discrepancies, payments, and confirmations; per reservation audit procedure
  • Meet daily and monthly sales goals
  • Meet team goals as measured by department sales
1.4 Problem Solving

  • Use creative solutions to resolve customer concerns and problems
  • Makes suggestions to the team and supervisor for workflow improvements
EOE & Drug-Free Workplace


**It is not our practice to ask for personal information before our onboarding process. We conduct in-person interviews with all of our candidates. Should you ever be asked to give out any of your personal information, please contact our Human Resources Department. **