Account Manager

3 weeks ago

Minneapolis, United States NBCUniversal Full time
Job DescriptionJob DescriptionCompany Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.  

NBC Sports Next is where sports and technology intersect. We’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology. We’re a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.   

At NBC Sports Next, we equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; SportsEngine Play, the first ever streaming service for youth and amateur sports, GolfNow, the leading online tee time marketplace and provider of golf course operations technology; and GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, instructional content and more.   

This role is part of our Youth & Recreational Sports group, comprised of technology platforms such as SportsEngine HQ, SportsEngine Motion, SportsEngine Play and SportsEngine Tourney. We enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.  

Job Description

In this role, you will specifically support our SportsEngine platform as an Account Manager supporting our current clients. As a strong team player, you will be responsible for providing unparalleled service to our existing customer base. Specifically, focusing on renewals, product/feature add-ons, increasing customer engagement and securing customer referrals. 

Job Duties 

  • Ensure a smooth internal customer account transition from the Sales Rep (SR) and Customer Success Manager (CSM) while delivering on all commitments and timelines 

  • Assist customers with the setup and activation of their account. Build strong, consultative, strategic relationships with customers that result in business growth 

  • Confidently ask discovery questions to fully understand needs/wants of each account 

  • Encourage the increase of product usage and revenue growth from each account 

  • Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization 

  • Respond to all inbound sales and service inquiries/requests from current clients in timely manner 

  • Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers 

  • Foster a team atmosphere - support your teammates and share lessons learned  

  • Maintain accurate daily record of sales activity using Salesforce.com 

  • Meet and/or exceed department metrics and goals 

  • Assist Regional Manager with projects related to outreach, finance, data, and/or product related efforts 

  • Assist new team members with training and platform/process knowledge 

  • Own key projects and set the standard by leading by example 

  • Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team 

  • Other duties as assigned 

Qualifications

Basic Qualifications 

  • Willingness to travel on a semi-regular basis to engage with partners & customers 

  • Strong written and telephone skills required 

  • 2+ years’ experience in sales, account management, and/or customer service 

  • Strong work ethic to effectively manage your time to drive growth within your territory 

  • Demonstrated multi-tasking abilities with consistent and timely follow-through 

Desired Qualifications 

  • College degree or equivalent experience 

  • Strive for honesty, transparency, and accurate communication - always over deliver 

  • Able to exercise independent judgment while taking great pride in your work 

  • Empathetic, solutions oriented and a true passion to service customers 

  • Ability to embrace change and thrive in situations where there is no “paved path” 

  • Sales experience within software (SaaS) or web-based applications is preferred 

  • Experience using salesforce.com or similar CRM system is preferred 

  • A self-starter and problem solver, a team player 

  • Strong knowledge of the sports landscape and sport specific to this role 

Additional Requirements:

  • This position has been designated as hybrid, generally contributing from the Minneapolis, MN office a minimum of three days per week. 


Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants
and employees without regard to race, color, religion, creed, gender, gender identity
or expression, age, national origin or ancestry, citizenship, disability, sexual
orientation, marital status, pregnancy, veteran status, membership in the uniformed
services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the
right to request a reasonable accommodation if you are unable or limited in your
ability to use or access nbcunicareers.com as a result of your disability. You can
request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.

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