Customer Experience Concierge

1 week ago

Wayzata, United States Lexus of Wayzata Full time
Job DescriptionJob Description

Customer Experience Concierge

 

Napleton Automotive Group owns and operates 55+ retail automotive dealerships in eight states. Our group employs 3,500 people nationwide and has rental car facilities, body shops, and a large real estate portfolio as well. Napleton is ranked 17th out of top 150 automotive groups in the U.S. for 2019 based on new car volume.

 

Napleton’s Lexus of Wayzata is looking to fill this position, which will be responsible for creating a customer friendly environment. This individual must be accurate, customer-focused and able to handle customer issues effectively.

Previous dealership switchboard & receptionist skills are highly preferred, but we will train the right candidate

Job Responsibilities:

  • Answer phones and direct consumer to the proper department and follow up in a timely manner.
  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
  • Must follow all company safety policies and procedures.
  • Promptly and efficiently answer multi-line switchboard and transfer calls.
  • Check with Management at the end of each shift before leaving the dealership to make sure they do not need anything additional.
  • Filing (Service Repair Orders, Parts Counter Tickets, Car Deal Files, Hard Copies)
  • Perform any other special duties as requested by Dealer and other Managers.
  • Regular attendance consistent with attendance policy.
  • Other duties as assigned.

 

Job/Education Requirements:

  • High school diploma.
  • Ability to read and comprehend instructions and information.
  • Excellent oral communication skills.
  • Professional personal appearance.
  • Ability to communicate customers' interests needs and requests to management and sales personnel.
  • Able to work a flexible schedule.
  • Willingness to undergo a background check in accordance with local law/regulations.

 

What We Offer:

  • Family Owned and Operated
  • Growth Opportunities
  • Medical, Dental, and Vision Insurance
  • Accrued Vacation Time
  • Employee vehicle purchase plans
  • Discounts on products and services
  • 401k and additional benefits

 

 

  • Sales Associate

    4 days ago

    Wayzata, Minnesota, United States Anthropologie Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Anthropologie. As a Sales Associate, you will play a key role in driving sales and providing an exceptional customer experience.Key ResponsibilitiesCustomer ExperienceDevelop genuine relationships with customers to understand their needs and...

  • Sales Associate

    14 hours ago

    Wayzata, Minnesota, United States Anthropologie Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Anthropologie. As a Sales Associate, you will play a key role in driving sales and providing an exceptional customer experience.Key ResponsibilitiesCustomer ExperienceDevelop genuine relationships with customers to understand their needs and...

  • Meat Service Clerk

    3 days ago

    Wayzata, Minnesota, United States Lunds & Byerlys Full time

    About the RoleWe are seeking a highly skilled and customer-focused Meat Service Clerk to join our team at Lunds & Byerlys. As a key member of our grocery store team, you will be responsible for providing exceptional customer service and creating a welcoming shopping experience for our customers.Key ResponsibilitiesGreeting and Assisting Customers: Provide...

  • Retail Associate

    8 hours ago

    Wayzata, Minnesota, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate - Member Experience Specialist. In this role, you will be responsible for providing exceptional customer service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    3 days ago

    Wayzata, Minnesota, United States Lunds & Byerlys Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier to join our team at Lunds & Byerlys. As a Cashier, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesGreeting and Assisting Customers: Greet customers in a friendly and welcoming manner,...

  • Customer Service Representative

    2 days ago

    Wayzata, Minnesota, United States Lunds & Byerlys Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Food Service Clerk to join our team at Lunds & Byerlys. As a Food Service Clerk, you will be responsible for providing exceptional customer service, maintaining a clean and safe environment, and ensuring the quality and freshness of our deli products.Key ResponsibilitiesGreeting and Assisting...

  • Customer Service Representative

    1 week ago

    Wayzata, Minnesota, United States Crew Carwash Full time

    About Crew CarwashCrew Carwash is a dynamic and customer-focused organization that values its employees and strives to provide an exceptional work environment.Job SummaryWe are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. As a key member of our crew, you will be responsible for providing...

  • Customer Service Representative

    1 week ago

    Wayzata, Minnesota, United States Crew Carwash Full time

    About Crew CarwashCrew Carwash is a dynamic and customer-focused organization that values its employees and strives to provide an exceptional work environment.Job SummaryWe are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. As a key member of our crew, you will be responsible for providing...

  • Customer Service Specialist

    2 months ago

    Wayzata, United States Auto Collision and Repair Full time

    The Ed Napleton Automotive Group is looking for our next Automotive Collision Customer Service Specialist located at Wayzata Collision Center, the Automotive Collision Customer Service Specialist isresponsible for estimating and calculating the cost to repair a vehicle, to replace vehicle parts, or the entire vehicle. The Ed Napleton Automotive Group is...

  • Customer Service Specialist

    2 weeks ago

    Wayzata, United States Auto Collision and Repair Full time

    The Ed Napleton Automotive Group is looking for our next Automotive Collision Customer Service Specialist located at Wayzata Collision Center, the Automotive Collision Customer Service Specialist isresponsible for estimating and calculating the cost to repair a vehicle, to replace vehicle parts, or the entire vehicle. The Ed Napleton Automotive Group is...

  • Customer Service Specialist

    3 months ago

    Wayzata, United States Auto Collision and Repair Full time

    Job DescriptionJob DescriptionThe Ed Napleton Automotive Group is looking for our next Automotive Collision Customer Service Specialist located at Wayzata Collision Center, the Automotive Collision Customer Service Specialist is responsible for estimating and calculating the cost to repair a vehicle, to replace vehicle parts, or the entire vehicle.The...

  • Customer Service Coordinator

    2 weeks ago

    Wayzata, Minnesota, United States Lexus of Wayzata Full time

    Job OverviewPosition Summary:The Service Receptionist at Lexus of Wayzata plays a crucial role in delivering administrative assistance to the service division. This position requires collaboration with the service team to ensure that all administrative duties are performed with precision and efficiency.This individual will act as the main point of contact...

  • Customer Service Team Member

    2 months ago

    Wayzata, United States Crew Carwash Full time

    Customer Service Team Member Crew Carwash 065, 1405 Wayzata Boulevard, Wayzata, Minnesota, United States of America Req #2 Monday, May 6, 2024 ...

  • Customer Service Team Member

    1 month ago

    Wayzata, United States Crew Carwash Full time

    Customer Service Team Member Crew Carwash 065, 1405 Wayzata Boulevard, Wayzata, Minnesota, United States of America Req #2 Monday, May 6, 2024 We are honored to be a Glassdoor's Best Place to Work Recipient for 2024, our 5th year in a row! (click the link to read the news!) Customer Service Team Member roles are waiting for...

  • Customer Service Team Member

    2 months ago

    Wayzata, United States Crew Carwash Full time

    Customer Service Team Member Crew Carwash 065, 1405 Wayzata Boulevard, Wayzata, Minnesota, United States of America Req #2Monday, May 6, 2024We are honored to be a Glassdoor's Best Place to Work Recipient for 2024, our 5th year in a row! (click the link to read the news!) Customer Service Team Member roles are waiting for you! Get on the CREW! Are you...

  • Customer Service Team Member

    2 months ago

    Wayzata, United States Crew Carwash Full time

    Job Description Customer Service Team Member Crew Carwash 065, 1405 Wayzata Boulevard, Wayzata, Minnesota, United States of America Req #2 Monday, May 6, 2024 We are honored to be a Glassdoor's Best Place to Work Recipient for 2024, our 5th year in a row! (click the link to read the news!) Customer Service Team Member roles are waiting for...

  • Automotive Repair Customer Support Representative

    2 weeks ago

    Wayzata, Minnesota, United States Auto Collision and Repair Full time

    Are you enthusiastic about the automotive sector? We are looking for a dedicated Automotive Collision Customer Service Specialist to become a vital part of our organization at our collision center. In this position, you will be responsible for assessing repair expenses and ensuring an exceptional experience for our clients.About Us: As a prominent player in...

  • Produce Clerk

    5 days ago

    Wayzata, Minnesota, United States Lunds & Byerlys Full time

    Job DescriptionAbout the RoleWe are seeking a vibrant and outgoing Produce Clerk to create a sensational shopping experience for our customers at Lunds & Byerlys, a family-owned grocery retailer. This part-time position works a flexible schedule and earns a competitive wage of $15/hr.Key ResponsibilitiesGreet and assist customers in a friendly and welcoming...

  • Customer Service Center Associate

    2 weeks ago

    Wayzata, Minnesota, United States HealthPartners Full time

    Position Overview: The Service Center Representative plays a crucial role in managing and addressing a substantial volume of incoming inquiries. These inquiries primarily involve scheduling appointments, relaying messages, and ensuring that patients are adequately prepared for their upcoming interactions with the healthcare team. This position requires...

  • Customer Service Center Associate

    2 weeks ago

    Wayzata, Minnesota, United States HealthPartners Full time

    Position Overview: The Service Center Representative plays a crucial role in managing and addressing a substantial volume of incoming inquiries. These inquiries primarily involve scheduling appointments, relaying messages, and ensuring that patients are adequately prepared for their subsequent interactions with the healthcare team. The representative will...