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Office Coordinator

3 months ago

Trenton, United States Schafer Sports Center Full time
Job DescriptionJob Description
OFFICE COORDINATOR ROLE SUMMARY
The Office Coordinator role at Schafer Sports Center will be responsible for all back-office operations which includes but is not limited to office management, computer program database management, scheduling, billing, inventory, and lesson metrics. At times, the office coordinator will be asked to perform ad hoc reception and marketing administrative duties as well. This role typically reports to the General Manager.

ROLE REQUIREMENTS AND RESPONSIBILITIES
Monitor and roll up receptions daily phone logs, close reports, etc into executive summary email for senior management on a daily basis
Review outstanding reception call log on a daily basis and respond to all client calls and inquires within 24 hours Responsible for addressing scheduling change and make up lessons requests from clientele
Ensure that any changes made by the receptionist/other staff are accounted for and are appropriate
Act as thepoint person for client billing
Ensure client billing information is up to date
Ensure monthly charges being processed in computer program
AlertMANAGER/OWNER when additional supply ordering is required
Enforce Schafer Sports Center office procedures and constantly look to update best practices
Ensure receptionist/staff is utilizing appropriate scripts for answering customer queries
Train all new staff on client response scripts, computer program features

REQUIREMENTS
High School diplomas with past office management and/or sales experience a plus
Must have superior communication and interpersonal skills when dealing with clientele
Must have a professional demeanor and appearance
Constantly stay abreast of Sports Centers policies and procedures
Proven multi tasking experience a must
Ability to constantly WOW our custom