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Customer Relations Representative

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Chicago, United States Eric Bielinski - State Farm Agent Full time
Job DescriptionJob Description
Are you a dedicated customer service professional with a passion for providing exceptional service? State Farm is thrilled to present an outstanding career opportunity as a Customer Service Representative (CSR) on Eric Bielinski's team. We believe that Eric Bielinski's team is the perfect fit for individuals who are committed to going above and beyond to meet our customers' needs.

Job Description:
As a CSR at State Farm, you will play a vital role in providing exceptional service to our customers. Working alongside Eric Bielinski, your responsibilities will include:

  1. Customer Support: Providing excellent customer service by promptly responding to inquiries, addressing questions, and offering expert guidance on insurance products and coverage options. Your ability to actively listen, empathize, and communicate effectively will be essential in providing personalized service.
  2. Policy Management: Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and ensure accurate processing of policy transactions to meet our customers' needs efficiently.
  3. Problem-Solving: Analyzing complex customer situations and finding effective solutions to meet their unique requirements. Your strong problem-solving skills, combined with a customer-centric approach, will play a pivotal role in resolving customer concerns and providing optimal solutions.
  4. Collaboration: Working closely with Eric Bielinski's team and other professionals in a supportive and collaborative work environment. You will contribute to a positive team dynamic, share knowledge, and learn from experienced colleagues.

Qualifications:


  • Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
  • Strong customer service orientation and a genuine desire to assist and support customers.
  • Ability to multitask, prioritize tasks, and thrive in a fast-paced environment.
  • Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation.
  • Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.
  • Previous experience in customer service, insurance, or a related field is preferred.

About State Farm:
State Farm is a leading insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and realize their dreams. With a focus on personalized service and community involvement, State Farm has been a trusted name for millions of customers across the United States.

Joining Eric Bielinski's team at State Farm means becoming part of a supportive and inclusive work environment. We foster a culture that values collaboration, integrity, and continuous growth, offering comprehensive training and development opportunities to help our employees reach their full potential.

About Eric Bielinski


  • Second Generation State Farm Agent
  • University of St. Thomas (MN), B.A. in Economics
  • Collegiate Student-Athlete
  • Loyola Academy Graduate
  • President's Leadership Council (Loyola Academy)
  • Member of Norwood Park Chamber of Commerce
  • High School Football Coach
  • Free Auto, Home & Life quotes in the Chicagoland area
  • Free Notary Public Service
  • We speak Polish
  • Available 7 days a week for scheduled appointments
  • Over 40 years of insurance experience in our office

BENEFITS:
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Valuable career-building experience