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Business Analyst

1 month ago

Plano, United States VDart Inc Full time
Job DescriptionJob Description

Role: Business Analyst

Location: Plano, TX

Duration: Long term contract

Roles and Responsibilities

  • Work cross-functionally with different teams to troubleshoot customer issues
  • Assist with training and onboarding new customers or products
  • Work with Product Owners to develop and prioritize the backlog and Operations product vision
  • Collaborate with agile teams daily, clarifying details and answering questions about direction or strategy, and actively participate in Scrum events and other planning activities
  • Develop, categorize, and prune internal documentation
  • Notice data trends which need to be surfaced and build/maintain reporting dashboards
  • Monitor team performance and provide advice for any necessary process improvements
  • Think independently to solve difficult operational and technical problems

Experience & Qualifications

  • 4+ years working as a Business Analyst, Operations Analyst, or Product Analyst
  • 10+ years overall IT experience
  • 2+ years providing exceptional customer service, especially with crisis management
  • 2+ years operating in a SaaS environment: you should be familiar with high-level concepts of databases, cloud computing (AWS), software development, security, etc. '
  • 1+ years technical experience with SQL (Python or R acceptable)
  • Exceptional written and verbal communication skills with the ability to multi-task
  • Experience with Jira, Confluence, and Diagramming software such as Lucid Chart / Visio
  • Ability to use data analysis concepts to analyze product data
  • Strong experience in Microsoft Office Suite (Excel, Word, PowerPoint, Word)
  • Detail and process oriented with focus on continuous improvements to maximize efficiencies
  • Comfortable working as part of a cross-functional team
  • Demonstrated successful experience learning new technologies or overcoming challenges

Key Skills: Business Analyst, Requirement Gathering, Business Process Analyst, FRD, BRD, Use Case Diagram, Jira, Confluence, SaaS, AWS, SQL, Python, Agile, Scrum.