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Network Support Engineer Tier 2

2 months ago

Walpole, United States Blueport Full time $50,000
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Job Description
The Network Support Engineer II is responsible for handling tickets that have escalated beyond initial troubleshooting, proactively monitoring equipment, performing updates and configuration changes, and equipment documentation. This job is not remote and you will need to travel to our Walpole facility daily.

Responsibilities and Duties
  • Responsible for working tickets assigned to the Tier 2 Team for a wide variety of issues.
  • Assist Tier 1 team with questions via chat and taking escalations.
  • Maintain, implement and support customer network infrastructures including switches, routers, and firewalls.
  • Configure and manage VLANs, ACLs, routing protocols , VPNs, and other network technologies.
  • Perform configuration changes per customer or project requests.
  • Perform updates to equipment.
  • Monitoring network performance and security
  • Assist with documenting procedures for both internal and external use.
  • Configure and test equipment for new and upgrade properties
  • Testing of new solutions and/or products
  • Experience with PBX or Mitel systems a plus
  • Flexibility to work in shifts for 24X7 support
  • Responds to emergencies and requests for support outside normal work hours (on call support on a rotation basis)
  • Promotes teamwork among and between all members of the organization
  • Other duties as assigned.
Qualifications and Skills
Strong understanding of networking fundamentals
Must have strong analytical and problem-solving skills as well as communication skills.
IP addresses, Subnetting, VLANs
Knowledge in server administration, network security, data base management
HP Switch CLI
Cisco Switch CLI
Wireless network fundamentals

About Blueport:

Blueport provides technology solutions to the hospitality, multi-dwelling units, residential, healthcare, and commercial markets that reduce costs while delivering the power to connect, entertain and safeguard guests, residents, and businesses. Solutions include premise wiring and guest networking, telephone and sound systems, guest entertainment systems, interior/exterior surveillance, and more. Headquartered in Walpole, MA, Blueport provides 24/7 support to leading hotel brands, management companies and their guests and residents.

At Blueport, we like to hire the most talented people, then give them the freedom to do their jobs. We value lean business principles, a casual work environment, and collaborative voices. We continue to expand and achieve greatness, but we cant do it alone. If you like to innovate and find ways to improve the game, then Blueport may be the perfect fit.

Disclaimer: This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.