Network Support Specialist

4 weeks ago


Walpole, Massachusetts, United States Blueport Full time
Job Summary

The Network Support Engineer II is a critical role at Blueport, responsible for handling escalated tickets, monitoring equipment, and performing updates and configuration changes. This position requires strong analytical and problem-solving skills, as well as excellent communication skills.

Key Responsibilities
  • Work tickets assigned to the Tier 2 Team for a wide variety of issues.
  • Assist the Tier 1 team with questions via chat and take escalations.
  • Maintain, implement, and support customer network infrastructures, including switches, routers, and firewalls.
  • Configure and manage VLANs, ACLs, routing protocols, VPNs, and other network technologies.
  • Perform configuration changes per customer or project requests.
  • Perform updates to equipment.
  • Monitor network performance and security.
  • Assist with documenting procedures for both internal and external use.
  • Configure and test equipment for new and upgrade properties.
  • Test new solutions and/or products.
Requirements
  • Strong understanding of networking fundamentals.
  • Strong analytical and problem-solving skills, as well as excellent communication skills.
  • Knowledge of server administration, network security, and database management.
  • Experience with HP Switch CLI and Cisco Switch CLI.
  • Knowledge of wireless network fundamentals.


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