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Customer Service Associate

4 months ago

Houston, United States 3rd Coast Events Full time
Job DescriptionJob Description

Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Service Associate position might be what you are looking for 

Third Coast Events is a small, but mighty marketing and consulting firm. We specialize in expanding our client’s business growth through direct-to-consumer interaction. We improve the way that our clients interact with their consumers by utilizing imaginative techniques that have shown actual results. Our ability to provide a positive experience for consumers and our substantial growth achievements is why we continue to acquire more clients and thus the need for additional support through hiring a new Customer Service Associate. 

Daily Responsibilities for our Customer Service Associate:

  • Deliver friendly customer service while providing information about the products and services to existing and potential customers
  • Troubleshoot, and overturn customer objections and questions while maintaining a positive and professional attitude
  • Maintain up-to-date and accurate records of all customer interactions and personal information 
  • Cultivate a knowledge base on all products and services to draw on customer interactions
  • Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives 

Wanted Qualifications for our Customer Service Associate:

  • 1-3 years working as a customer service Coordinator, sales representative, or experience in a retail, restaurant, or hospitality environment 
  • Outstanding communication skills
  • Above-average emotional intelligence and people skills
  • Ability to work independently or in a team setting
  • Desire to work in a fast-paced customer service environment and the ability to multitask
  • Exceptional work ethic 
  • Self-starter with a desire for professional growth and development 

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