Guest Engagement Specialist Full-Time

2 weeks ago

New Orleans, United States Audubon Institute Full time
Job DescriptionJob Description

Position Title: Guest Engagement Specialist

Department: Learning & Engagement

Reports To: Guest Engagement Supervisor

Location: Audubon Aquarium & Audubon Insectarium


General Summary: Guest Engagement Specialists (“Specialist”) are integral members of the Learning & Engagement (L&E) team and enhance the experience of our visitors at the Audubon Aquarium & Audubon Insectarium. Specialists deliver engaging informal and interpretive programming that inspires and strengthens a connection to our conservation goals. Responsibilities for this position include but are not limited to delivering chats and demonstrations throughout the Aquarium and Insectarium, presenting live animals for interactive encounters, working collaboratively with animal staff to support contact areas and other formal demonstrations, assisting with supervision and training of volunteers, supporting special events and more.


Guest Engagement Specialists may support other programming needs in the L&E department as needed.


To deliver on the Audubon mission, the Guest Engagement Specialist will:


Provide a guest experience of outstanding quality by…

________________________________________


• Delivering engaging, hands-on informal and interpretive programs for guests of all ages

• Preparing and setting up for all programming

• Understanding the significance of their role and how they can make a positive impact on our guests

• Providing proactive, friendly communication and striving to anticipate guests' needs and desires

• Communicating issues or concerns to the Guest Engagement Supervisor in a timely manner

• Working in a cooperative manner with the animal care team and respecting the Ambassador Animal collection spaces, protocols, and equipment

• Working collaboratively with front of house departments (Animal Staff, Guest Services, Facilities, etc.) to identify opportunities to improve guest experience



Educate our diverse audience about the natural world by…

________________________________________


• Delivering informal programming and events throughout the year

• Supporting the Guest Engagement team to design and implement programs and presentations directly related to our collection and conservation messages

• Supporting the development and delivery of programming for non-routine special events

• Actively seeking up-to-date information on informal education methodologies and trends

• Actively seeking out and participating in professional development opportunities as approved by supervisor


The above-listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.

________________________________________


To deliver on the Audubon service promise, the Guest Engagement Educator will:


Welcome

________________________________________

• Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings

• Wear an identification badge

• Walk individuals to their destination instead of pointing; aid people who look confused

• Assume ownership of potential safety hazards (wipe-up spills, pick up trash). Always have a camera-ready look


Share

________________________________________

• Maintain a positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it)

• Coach coworkers on service expectations

• Utilize the power of teamwork to give excellent service

• Know when to involve management


Inspire

________________________________________

• Know the answers to questions or seek out the answers

• Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and wait for response before placing caller on hold)

• Ensure work area is free of food, drink, socialization, and personal business

• Follow Dress Code Policy on clothing and grooming

• Keep unpleasant concerns behind closed doors (vent backstage)


________________________________________

Supervision: This position may assist in the supervision of volunteers and interns as needed

Experience:

• 1-3 years working in an informal learning environment and demonstrated experience working in animal presentation and naturalist chats preferred

• Demonstrated experience in effective communications with youth and adults from diverse backgrounds

• Experience handling animals or ability to learn to handle animals including birds, mammals, and invertebrates

• Experience in operant conditioning training and enrichment strongly desired



Education:

• Bachelor’s degree required in Education, Biology, Zoology, Communications, Ecology, Environmental Education or other related field, and/or equivalent work experience


Licensure/Certification: Must have a valid, state-issued driver’s license




Physical Requirements:

• This position involves standing or walking for up to 2/3 of the day and the ability to carry items weighing up to 30 pounds

• Ability to pass annual TB tests

• Ability to perceive visual, odor, or behavioral changes in animals to determine changes in animals’ stress level or general wellbeing. Must have excellent peripheral vision, depth perception, and quick motor response for animal and audience control during presentations

• Must be able to reach above shoulder level, stoop and squat to retrieve kennels and animals, which also may require stepping on stools.

• Ability to speak loudly to crowds in a variety of situations included moderate to loud crowds

• Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place and sequence of operations or actions required

• Regular talking and the ability to express and exchange ideas by means of language expected

Environmental/Working Conditions:

• Ability to work under and handle stress in an appropriate manner required

• May be exposed to high, medium, or low noise intensity

• Constant contact with co-workers required

• Works effectively in a moderately noisy office

• Affinity for animals required

• Exposure to fluctuations in temperatures is required

• Exposure to extreme heat and outdoor conditions is required

• Must be able to work holidays, weekend and occasional after hour events


Other abilities, skills, knowledge:


• Must be goal-oriented and self-motivated

• Must have willingness and ability to take initiative

• Must be able to manage multiple priorities and deadlines for a wide range of projects

• Must have exemplary written communications skills

• Must have exemplary presentation and oral communication skills

• Must have willingness to promote and practice Stand Out Service

• Must work effectively in a team environment

• Must have excellent interpersonal skills with ability to interact with all levels of staff, donors, visitors, and educators


  • Guest Engagement Specialist Full-Time

    4 weeks ago

    New Orleans, United States Audubon Nature Institute Inc Full time

    Position Title: Guest Engagement Specialist Department: Learning & Engagement Reports To: Guest Engagement Supervisor Location: Audubon Aquarium & Audubon Insectarium General Summary: Guest Engagement Specialists ("Specialist") are integral members of the Learning & Engagement (L&E) team and enhance the experience of our visitors at the Audubon Aquarium...

  • Guest Engagement Specialist Full-Time

    4 weeks ago

    New Orleans, United States Audubon Institute Full time

    Position Title: Guest Engagement Specialist Department: Learning & Engagement Reports To: Guest Engagement Supervisor Location: Audubon Aquarium & Audubon InsectariumGeneral Summary: Guest Engagement Specialists ("Specialist") are integral members of the Learning & Engagement (L&E) team and enhance the experience of our visitors at the Audubon Aquarium &...

  • Guest Engagement Specialist Full-Time

    2 weeks ago

    New Orleans, United States Audubon Institute Full time

    Job DescriptionJob DescriptionPosition Title: Guest Engagement Specialist Department: Learning & Engagement Reports To: Guest Engagement Supervisor Location: Audubon Aquarium & Audubon InsectariumNOTE - This position is grant funded and will run through May 31, 2025. This position does have the potential to extend into a permanent position beyond that date....

  • Guest Service Agent

    2 months ago

    New Orleans, United States French Quarter Guest Houses Full time

    Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and...

  • Guest Service Agent

    2 months ago

    New Orleans, United States French Quarter Guest Houses Full time

    Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and...

  • Guest Experience Specialist

    2 weeks ago

    New Orleans, Louisiana, United States free-classifieds-usa Full time

    ****Guest Experience Specialist - Front Desk - Courtyard **** Price: Check with seller Published date: April 30, :46 Modified date: April 30, 2021 + 124 St. Charles Avenue New Orleans, Louisiana, United States Advertisement Live Fully at Marriott International #1 Leader in Hospitality At Marriott International, you have the opportunity to grow in your...

  • Room Attendant

    2 months ago

    New Orleans, United States French Quarter Guest Houses Full time

    Room Attendants are responsible for the cleanliness of guest rooms, hallways, and common areas of all FQGH properties. Responsibilities include: servicing/cleaning guest rooms daily in accordance with hotel procedures, replacing bed linens, and replenishing guest room supplies. This position requires strong attention to detail, ability to communicate...

  • Project Manager

    6 days ago

    New Orleans, United States French Quarter Guest Houses Full time

    Company Overview: The KFK Group is currently seeking to find a Rehab Manager to lead the successful renovation of the French Quarter Guest Houses (www.frenchquarterguesthouses.com). The Rehab Manager will oversee the renovations of the 4 French Quarter Guest Houses properties; the Inn on St. Peter, the Inn on St. Ann, the Inn on Ursulines, and the Lamothe...

  • Lead Valet Supervisor

    6 days ago

    New Orleans, United States Evolution Parking & Guest Services Full time

    Job DescriptionJob DescriptionAbout Evolution Parking & Guest ServicesEvolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at...

  • Lead Valet Supervisor

    1 month ago

    New Orleans, United States Evolution Parking & Guest Services Full time

    Job DescriptionJob DescriptionAbout Evolution Parking & Guest ServicesEvolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at...

  • Customer Engagement Specialist

    1 week ago

    New York, United States Aman Group Sarl Full time

    Customer Engagement Specialist - New York, New York - Sales & Marketing - 2512 - Aman New York **Job Description**: **POSITION OVERVIEW** At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences, and products which transform our guests’ and owners’ perspectives and daily lives. To achieve...

  • Night Auditor

    2 months ago

    New Orleans, United States French Quarter Guest Houses Full time

    The Night Auditor is responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests, making reservations, preparing daily reports, and balancing transactions. The Night Auditor must be able to work independently and with minimal supervision. They must also be able to problem solve and troubleshoot in...

  • Customer Engagement Specialist II

    1 month ago

    New Orleans, Louisiana, United States Tulane University Full time

    Customer Engagement Specialist IIUniversity Center - Aux ServicesLocation: New Orleans, LASummaryThe Customer Engagement Specialist II is a member of the team responsible for the forward-facing operations of the division of Campus Services and serves as the first point of contact for students, faculty, staff, parents, alumni and vendors. The Customer...

  • Customer Engagement Specialist II

    1 month ago

    New Orleans, United States Tulane University Full time

    Customer Engagement Specialist IIUniversity Center - Aux ServicesLocation: New Orleans, LASummaryThe Customer Engagement Specialist II is a member of the team responsible for the forward-facing operations of the division of Campus Services and serves as the first point of contact for students, faculty, staff, parents, alumni and vendors. The Customer...

  • Community Engagement Specialist

    4 weeks ago

    New Orleans, United States Wider Circle Full time

    Wider Circle is looking for a Community Engagement Specialist in New Orleans to play a vital role in our groundbreaking program, which connects neighbors for better health outcomes. The successful candidate will radiate confidence and empathy, establish trust with our members, and skillfully switch between group and one-on-one interactions. They will...

  • Community Engagement Specialist

    1 month ago

    New Orleans, United States Wider Circle Full time

    Wider Circle is looking for a Community Engagement Specialist in New Orleans to play a vital role in our groundbreaking program, which connects neighbors for better health outcomes. The successful candidate will radiate confidence and empathy, establish trust with our members, and skillfully switch between group and one-on-one interactions. They will...

  • Customer Engagement Specialist

    1 week ago

    New York, United States Aman Full time

    **Location**: This position is located at our (corporate office / property XXXXX) in (Place), (Country). Overview: At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences, and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we...

  • Customer Engagement Specialist II

    4 weeks ago

    New Orleans, United States Tulane University Full time

    Summary The Customer Engagement Specialist II is a member of the team responsible for the forward-facing operations of the division of Campus Services and serves as the first point of contact for students, faculty, staff, parents, alumni and vendors. The Customer Engagement Specialist II handles computer, telephone and in-person inquiries related to...

  • Guest Sales Specialist

    1 month ago

    New Smyrna Beach, United States Tire Choice Auto Service Centers Full time

    Job Description The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior...

  • Community Engagement Specialist

    1 month ago

    New Orleans, United States Wider Circle Full time

    Job DescriptionJob DescriptionWider Circle is looking for a Community Engagement Specialist in New Orleans to play a vital role in our groundbreaking program, which connects neighbors for better health outcomes. The successful candidate will radiate confidence and empathy, establish trust with our members, and skillfully switch between group and one-on-one...