Lead Valet Supervisor

4 months ago

New Orleans, United States Evolution Parking & Guest Services Full time
Job DescriptionJob Description

About Evolution Parking & Guest Services

Evolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at America's finest hotels such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt and countless more.

Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.

Job Summary

The Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expectations. This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff and overall support to the Guest Service Manager.

Essential Responsibilities

  • Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
  • Greet guests in a professional and friendly demeanor upon arrival and departure.
  • Ensure valet attendants provide the highest level of customer service.
  • Provide strong leadership and lead by example to enhance the team's performance.
  • Monitor and maintain efficient traffic flow throughout the valet staging area.
  • Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
  • Retrieve and park vehicles in designated areas cautiously.
  • Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
  • Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
  • Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
  • Adhere to site specific safety and security procedures.
  • Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles and ash urns.
  • Ensure all keys are properly stowed in the key box.
  • Participate in Crescendo Academy and Crescendo Leadership developmental Programs.
  • Other duties as assigned.

Minimum Education Required

  • Associates Degree, High School Diploma or GED required, or relevant working experience.
  • Understanding of general business practices including accounting, human resources, and customer service.

Minimum Experience Required

  • Experience in valet parking.
  • Valid US Drivers License.
  • 2+ years in a management position.
  • Experience with HRIS platforms, such as ADP.
  • Experience with Customer Service.

Skills Required

  • Strong customer service and client relationship skills.
  • Excellent oral and written communication skills.
  • Strong technology proficiency.
  • Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
  • Ability to collaborate effectively and work as part of a team.
  • Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.
Hourly Range$15—$18 USD

Our Benefits

  • Health, Dental, and Vision Insurance
  • 401K with company match
  • Employee Discounts with selected retailers
  • Paid Time Off and Company Paid Holidays

Note: An applicant assessment and background check may be part of your hiring process.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

No recruitment agencies, please.

  • Valet Supervisor

    5 days ago

    New Orleans, Louisiana, United States Hampton Inn New Orleans French Qtr Full time

    Job SummaryAs a Valet Supervisor at Hampton Inn New Orleans French Qtr, you will be responsible for overseeing the daily operations of the valet parking team. This includes supervising and training valet attendants, ensuring the smooth flow of guest vehicles, and maintaining a high level of customer service.ResponsibilitiesSupervise and train valet...

  • Supervisor, Valet Operations

    4 months ago

    New Orleans, United States SP+ Full time

    Job DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...

  • Valet

    4 months ago

    New Orleans, United States SP+ Full time

    Job DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...

  • Valet

    4 months ago

    New Orleans, United States SP+ Full time

    Job DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...

  • Hospitality Valet/Bellman

    3 days ago

    New Orleans, Louisiana, United States LAZ Parking Full time

    LAZ Parking Job OpportunityWe are seeking a skilled Valet/Bellman to join our team at LAZ Parking.Key Responsibilities:Greet and assist guests with their luggage, ensuring a positive first impression.Park and retrieve vehicles in a safe and efficient manner, prioritizing guest satisfaction.Provide exceptional customer service by answering inquiries and...

  • Valet Shift Supervisor

    3 weeks ago

    New Orleans, United States Caesars Entertainment Full time

    JOIN A TEAM THAT GOES ALL-IN ON YOUCaesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at...

  • Valet Driver

    1 week ago

    New Orleans, Louisiana, United States SP+ Full time

    Job SummarySP+ is a leading provider of parking and transportation services, driven by a commitment to excellence and customer satisfaction. We are seeking a reliable and customer-focused Valet Driver to join our team in an overnight shift position.Key ResponsibilitiesVehicle Inspection and Parking: Inspect every vehicle before safely parking it, noting any...

  • Valet Assistant

    2 days ago

    New York, New York, United States Mercedes-Benz Full time

    Job Title: Valet Job Summary: We are seeking a highly skilled and detail-oriented Valet to join our team at Mercedes-Benz Manhattan. As a Valet, you will be responsible for assisting the Vehicle Logistics Coordinator with the movement of all New and Pre-Owned vehicles within MB Manhattan in NYC and to/from the NJ Prep Center. Responsibilities: * Assist...

  • Valet Attendant

    1 week ago

    New York, New York, United States MGM Resorts Full time

    About the RoleMGM Resorts is seeking a highly skilled and customer-focused Valet Attendant to join our team. As a Valet Attendant, you will play a critical role in providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Service: Greet and assist guests with valet parking services, providing a warm...

  • Valet Attendant

    1 week ago

    New York, New York, United States MGM Resorts Full time

    Job SummaryMGM Resorts is seeking a highly motivated and customer-focused Valet Attendant to join our team. As a Valet Attendant, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from arrival to departure.Key ResponsibilitiesGuest Services: Greet and assist guests with valet parking,...

  • Valet Parking Attendant

    1 month ago

    New York, United States Reimagined Parking Full time

    Job DescriptionJob DescriptionDescriptionLocation: Brooklyn, NYAddress: 101 Bedford Ave, Brooklyn, NY 11211Position: Valet Parking AttendantShifts: VaryingHourly Pay: $16The Valet Attendant ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. The Valet Attendant is responsible...

  • Valet Parking Attendant

    1 month ago

    New York, United States Reimagined Parking Full time

    Job DescriptionJob DescriptionDescriptionLocation: Manhatten, NYAddress: 55 Water St, New York, NY 10041Position: Valet Parking AttendantShifts: VaryingHourly Pay: $16The Valet Attendant ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. The Valet Attendant is responsible for...

  • Facility Manager, Valet Operations

    4 months ago

    New Orleans, United States SP+ Full time

    Job DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...

  • Part-Time Waste Management Specialist

    2 days ago

    New York, New York, United States Valet Living Full time

    Job SummaryWe are seeking a reliable and detail-oriented individual to join our team as an Apartment Trash Collector (Service Valet). This part-time position offers flexible evening hours and the opportunity to work close to home.Key ResponsibilitiesTransport trash bags collected from residents' doorsteps to the onsite trash compactor at the apartment...

  • Valet Attendant

    2 months ago

    New York, United States Reimagined Parking Full time

    Job DescriptionJob DescriptionDescriptionLocation: Various locations throughout NYCShift: Varying shiftsHourly Pay: $16The Valet Attendant ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. The Valet Attendant is responsible for responding quickly to customers’ requests and...

  • Valet Parking Attendant

    2 weeks ago

    New York, New York, United States MGM Resorts International Full time

    Job SummaryWe are seeking a skilled Valet Parking Attendant to join our team at MGM Resorts International. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless parking experience for our valued customers.Key ResponsibilitiesWarmly greet all arriving guests at the valet entrance and...

  • Valet Attendant

    2 months ago

    New York, United States Reimagined Parking Full time

    DescriptionLocation: Various locations throughout NYCShift: Varying shiftsHourly Pay: $16The Valet Attendant ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. The Valet Attendant is responsible for responding quickly to customers’ requests and providing caring interactions...

  • Parking Operations Manager

    3 days ago

    New Orleans, Louisiana, United States LAZ Parking Full time

    LAZ Parking - $15.00/hour **Job Summary** As a Valet Supervisor at LAZ Parking, you will oversee the daily operations of the valet team, ensuring efficient and safe parking of guests' vehicles. You will train and mentor valet staff on customer service and parking procedures, manage valet schedules and staffing levels, and handle customer inquiries and...

  • Parking Operations Manager

    3 days ago

    New Orleans, Louisiana, United States LAZ Parking Full time

    LAZ Parking - $15.00/hour **Job Summary** As a Valet Supervisor at LAZ Parking, you will oversee the daily operations of the valet team, ensuring efficient and safe parking of guests' vehicles. You will train and mentor valet staff on customer service and parking procedures, manage valet schedules and staffing levels, and handle customer inquiries and...

  • Valet

    2 weeks ago

    New York, United States SP Plus Corporation Full time $16

    Overview:Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we...