Community Manager

JOB SUMMARY:

Directs and manages the operations of a housing site serving low to moderate income elderly, disabled, and families as a financially self-supporting enterprise. Screens new housing applicants for eligibility and assigns housing units based on household composition, income and other factors based on established guidelines under HUD and GDPM rules and regulations. Ensures that the site is operated in compliance with all applicable federal, state and local laws and regulations and GDPM policies.

ESSENTIAL FUNCTIONS:

The essential functions of the position include, but are not limited to, the following:

1. Operates the site in accordance with all HUD and GDPM regulatory requirements and performance measurement standards. Ensures average occupancy level of 99% or above and that vacant units are leased within a 45-day period of move-out. Ensures that HUD and GDPM reports and data are accurately completed and submitted in a timely manner and in accordance with HUD and GDPM requirements. Operates the site
so as to be a high performer under PHAS.

2. Interviews and screens new public housing applicants and verifies information provided in order to accurately determine eligibility for public housing. Assigns applicants to available housing units based on established guidelines and criteria.

3. Maintains complete and accurate files and records of applicants, occupied housing units, resident information, recalculations performed and correspondence, in accordance with Agency policies and procedures.

4. Meets with residents to complete annual and interim recertification calculations in an accurate and timely manner, and reviews findings with residents when necessary.

5. Ability to calculate retroactive rent charges or credits when necessary. Refers fraud cases to Senior Manager, Asset Management for eviction.

6. Works to enforce all lease agreements with residents; investigates and addresses late rental payments to ensure a less than 2% monthly delinquency with appropriate and timely referral of lease violations to the GDPM Legal Department.

7. Works to operate within the established budget for the assigned site.

8. Ensures compliance with GDPM’s admissions and continued occupancy policy, including policies on transfers, reasonable accommodation policy, fair housing, ADA and other federal, state and local laws and regulations.

9. Performs timely internal and external property inspections to uphold and enforce GDPM policies and procedures, lease terms and conditions, and commitment to provide a safe and healthy property and work
place environment. Analyzes and recommends to the Senior Management, Asset Management, for maintenance and repair needs.

10. Maintains and protects the viability of the asset to ensure vacant unit inspection meet or exceed GDPM turnover standards and quality.

11. Attends and represents GDPM at community and neighborhood association meetings and mediates resident issues and complaints.

12. Provides oversight during emergencies, providing assistance to residents with need when possible.

13. Maintain operating condition of life safety devices.

·Provide Emergency Quick Reference Sheet (QRS) to all new residents at the time of move-in and have them sign for receipt

· Review QRS at resident council meetings no less than every six months.

· Update monthly list of non-ambulatory residents and post list of unit #’s (only) in a discrete but easily accessible location.

· Maintain written log of monthly life safety contractor service reports along with any other requests for service, additional personnel or requisition orders associated with maintenance of life safety devices and systems.

· Within 24 hours of receipt of notification for corrective action to life safety devices or systems, send a
written request for corrective action or requisition.

· Promptly address any life safety service alarms occurring outside of monthly inspections.

· Keep written log of all life safety device/system incidents.

· Activate the fire pull box (if present to perform tasks and it is safe to do so)

· Ensure initial call or confirmation call is made to 911

· Assist where possible but provide for personal safety first

· Assist any public responders called in and designate a “buddy” to meet responders in the front of the building to direct them to area of concern and if appropriate non-ambulatory list.

· Provide GDPM contact information to “interested parties”.

· Contact Relocation Team, if needed, to help those needing other accommodations

· Provide evacuation assembly information to aid in “search and rescue” efforts

If bad weather is expected:

• Monitor Weather or ask Central Office Receptionist to call if a serious situation is imminent. If needed, make an announcement for evacuation or shelter-in-place using a Public Address system if possible, or if power is out, use verbal notification

If Evacuating the Building or Sheltering-in-Place:

• Continue to monitor weather
• Ensure all personnel are accounted for or report anyone missing to IC for search and rescue.
• If the site needs to be evacuated entirely, if possible, forward telephone calls to new location or personal cell phone.
• Direct any incoming calls or inquiries regarding the emergency to the Public Information Officer listed on QRS.

If a health emergency involving bodily fluids:

• Call Maintenance Coordinator to activate on-call members of Clean Team
• Ensure area of concern has been returned to “operating condition” before giving the all clear for employees or residents to re-enter area.

SUPERVISORY RESPONSIBILITIES:

This position supervises the work of other staff assigned to the site.

WORK ENVIRONMENT:

Includes a typical office environment, with minimal exposure to excessive noise or adverse environmental issues and exposure to heat, cold, inclement weather, and indoor and outdoor environmental hazards such as dust, fumes, mold and vapors; and potential contact with criminal activity and related hazards.

QUALIFICATIONS AND REQUIREMENTS:

The incumbent must:

1. A minimum of an Associates’s degree in Business Management or related field or four to six years of related housing management experience preferred; or equivalent experience and training.

2. Hold certification as a Certified Apartment Manager (CAM), Public Housing Manager (PHM) or National Association of Leasing Professional (NALP). Or ability to obtain certification within 12 months

3. Tax credit experience preferred.

4. Hold a valid Ohio driver’s license.

5. Have proficiency in Microsoft Office applications.

6. Be able to communicate clearly and precisely, both orally and in writing.

7. Be able to meet the following physical requirements with or without reasonable accommodation:

a. Walk, climb, sit, and stand;

b. Use hands and arms to manipulate, handle, feel, and control items or equipment;

c. Reach with hands and arms;

d. Talk and hear;

e. See and be able to read, write, and interpret text, spreadsheet, and graphical documents;

f. Occasionally lift and move objects weighing up to 25 pounds.

The functions, qualifications, responsibilities, and requirements listed above represent the essential
functions of the job, which the incumbent must be able to perform either with or without reasonable accommodation.