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RMA Coordinator

3 months ago

San Jose, United States Ampro ADLINK Technology, Inc. Full time
Job DescriptionJob Description

About Us:
Founded in 1995, ADLINK is one of the world’s leading edge computing companies and a technology-leading platform provider in the embedded computing industry. Headquartered in Taiwan, ADLINK has operations in the United States, UK, Singapore, China, Japan, Korea and Germany. With more than 1,800 dedicated employees around the world, we are proud to provide ADLINK products to over 40 countries across five continents, with worldwide distribution networks. ADLINK is also proud to be associated with many major technology leaders and Fortune 500 companies.
It's a great time to join ADLINK as we are growing When you join ADLINK, you won’t just be joining any organization, you’ll be joining a group of industry experts leading and pioneering technology in embedded computing solutions for Robotics, Autonomous Vehicle, Private 5G, and Artificial Intelligence Technologies among others. Visit us at www.adlinktech.com to find out more about what we do and the impact we are creating

Benefits We Offer:

  • Competitive, company subsidized premiums for Medical, Dental, and Vision Insurance.
  • 100% company paid premiums for Life, AD&D, Short Term Disability, and Long-Term Disability insurance.
  • Retirement plan with matching contributions.
  • Flexible spending plans for health care, dependent care, and commuter benefits.
  • Employee Assistance program and Travel Assistance.
  • Competitive Vacation and Sick Leave.
  • 12 paid holidays including Martin Luther King Jr. Day, Lunar New Year, and Juneteenth.
  • Float holidays.
  • Paid community volunteer time.
  • Discounts at participating travel, groceries, retail, and other providers via ADP LifeMart.
  • EV charging available at our San Jose facility.
  • Fun, engaging monthly events and company parties.
  • Weekly snacks, fresh fruit services, bagels and donuts on specified days in our San Jose facility and much more
Job Summary:
The Return Material Authorization (RMA) Coordinator’s primary function is to support both external and internal RMA’s. This person plays a vital role in providing customer support for products that need to be returned for repair, replacement or credit.  They will be coordinating with cross-departments to drive RMA related issues to closure.

Essential Job Functions (include, but are not limited to the following):
  • Answering Incoming calls related to RMA
  • Receiving and processing Return Material Authorization (RMA) requests from customers
  • Review RMA requests for completeness & accuracy
  • Work with the factory to request and receive status update on internal RMA’s
  • Works with internal teams to assign and set RMA prioritization
  • Provide customers and internal RMA statuses
  • Follow up with RMA’s to bring to closure
  • Work with cross-departments for RMA related issues
  • Works with cross-departments to develop pricing and provide quotes to customers for RMA service
  • Issues internal demand triggers to place component purchases to support RMA technicians
  • Manage weekly RMA reports to report to management and customers
  • General office admin duties
Job Qualifications (To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

Education:
  • High School Diploma or equivalent.
Experience:
  • Minimum of 1-2 years of related experience
Knowledge/Skills/Qualifications:
  • Excellent written, verbal, and presentation skills.
  • Proficiency communicating with customer: provide good and clear communication via phone and email, product presentation skills to a small group.
  • Customer Relationship Management: Foster positive, maintain relationships with customer by providing exceptional quick response, pre-sales and post-sales support and ensuring their satisfaction.
  • Prospecting and Lead Qualification: Identify and qualify potential leads through research and engagement to ensure they are good fit for our products.
  • Negotiation: Collaborate with potential customers to negotiate pricing to reach out mutually beneficial agreement.
  • Closing Deals: Utilize effective sales techniques and strategies to successfully close deals and meet or exceed sales quotas.  
  • Previous experience with SalesForce.com is preferred.
Physical Demands and Work Environment (The physical demands and work environment characteristics described here are representative of those that must be met by the individual to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions):
  • While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; talk and hear; and doing things such as analytical work or reports, which requires focus, while utilizing a computer.
  • Must be able to operate general office equipment.
  • Physical stamina to stand, reach, bend, lift, grasp, and kneel.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in the work environment is usually quiet to moderate.
Our base hourly rate for this position is expected to be between $22 to $26 per hour. Multiple factors are considered in determining base pay including an individual’s skills, qualifications, experience, and geographic location.

This job description is not intended to be all inclusive, and employees shall perform other duties as appropriate. Ampro ADLINK Technology, Inc. reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. This job description does not constitute a written or implied contract of employment. Ampro ADLINK Technology, Inc. is an Equal Opportunity Employer Veterans/Disabled.

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