Customer Quality Engineering Leader.

4 months ago

San Jose, United States Cisco Full time

Application window expected to close 8/30/2024

Who We Are

The Silicon Operations team’s vision is to enable a world class Silicon Supply Chain Operations team to service Silicon component needs of Cisco’s core businesses as well as the emerging components business. We are an exciting team that works in a fast-paced, start-up type environment with a mission to scale Cisco's Silicon-One business.

Who You'll Work With

You will work with Product Development, Product Engineering, Customer Quality Engineering, Reliability Engineering, Product Operation, Manufacturing Operation teams as well as manufacturing partners to ensure product quality meets or exceeds the target quality, reliability requirements and performance metrics that are committed to the business. You will have the ability to inspire change and improve product quality in collaboration with a diverse multi-functional team while making a difference to Silicon One's customers.

Who You Are

Understanding of statistical tools (SPC, DOE) for use in making data-driven decisions. Ability to drive improvement through the leadership of cross-functional continuous improvement activities/teams Represent quality and customer requirements in change management meetings Sophisticated data analysis and data-driven skills. Working knowledge of JMP, Minitab and Excel (Vlookup, Pivot table), PowerBI to drive deeper analysis for continual improvement opportunities Problem solving experience leveraging industry best practices (8D, 3X5 Why, Fish Bone, Fault Tree, FMEA) Have the potential to quickly understand the business and legal sense Ability to remain calm and logical under high pressure situations Must be capable of effectively interfacing at all levels of the organization including executive level both internally and with the customer

What You'll Do

The CQE leads a team and will be responsible for all aspects of product quality across the product lifecycle. The CQE partners with Marketing, Applications, Design, Packaging, Wafer, Assembly, Test, Failure Analysis, Reliability, Supply Chain and Sales to ensure high quality products are delivered to our customers. This role is central to customer RMA/FA support: coordinating the process to receive customer failures; drive verification, root cause analysis and reporting using the 8D process. The role will provide an exciting career with high impact to the company and continuous technical and leadership growth.

Resolve customer issues via leading a cross-functional technical team to determine containment, root cause and corrective actions. Interface with customers to fully understand the customer’s complaints and provide regular status. Drive team to achieve DPPM goal, customer complaint cycle time targets and deliver high quality 8D reports. Establish, maintain and improve fab quality metrics (working towards zero defects) as well as acknowledging and following up on customer complaints (IQA failures, field returns, RMA requests, FA requests, etc.) The ability to work constructively with multi-functional teams to achieve departmental goals is also extremely meaningful This position requires excellent attention to detail, problem-solving skills, root cause analysis, developing and maintaining customer and supplier (both internal and external) relationships

Minimum Qualifications:

Bachelor’s degree in Electrical Engineering or related degree Minimum 5 years of experience in Semiconductor and 10+ years in the areas of Design, Test, Wafer fab, Assembly, Failure Analysis, Product Engineering, Reliability, Supply Chain or Quality 5+ years in Customer and Management experience
Experience with tools such as 8D's, 5S, FMEA, Poka-Yoke, etc.

Preferred Qualifications:

Master’s degree in related field preferred ASQ Certification as CQM, CQE and/or CRE and/or formal Six Sigma training (Green/Black Belt certification) would also be a plus

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