Loan Servicing Generalist I

2 months ago

New York, United States Municipal Credit Union Full time
Job DescriptionJob Description

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.


Overview:

The Loan Servicing Generalist I position handles all post-closing issues that may arise. This position requires some knowledge of consumer loan servicing. Loan Servicing Generalist I perform the functions associated with maintaining consumer loan accounts including, but not limited to: the onboarding of consumer loans through the consumer loan payoff, and everything in between. As many of these processes are vital to the financial relationship with MCU members, accuracy, prompt problem resolution, empathy, and clear communication are critical to help our members meet their financial goals to achieve their dreams.

Responsibilities:

  • Act as the key point of contact for all matters regarding the servicing of consumer loans, including but not limited to payments and transaction history, payoff requests, verifications, documentation, collateral perfection, member complaints, ancillary products.
  • Assist members and colleagues with loan servicing requests in accordance with established expectations and SLAs, including but not limited to:
  • Balance/payment/amortization inquiries
  • Member complaints
  • Payoff requests or loan verification requests
  • GAP/Mechanical Breakdown Protection/Credit Life/Credit Disability questions or claims
  • Collateral and lien release and perfection
  • Provide members, internal/external customers, and 3rd party vendors including car dealerships and insurance companies with quality customer service in a courteous and professional manner.
  • Prepare consumer payoff letters.
  • Participate in special projects as assigned.
  • Assist members in call queue as required
  • Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance
  • Perform light typing and other clerical duties as required.
  • Overtime as required.
  • Perform other duties as required
  • Travel as required

Requirements:

  • High school diploma or GED equivalent is required, Associate’s Degree preferred.
  • 1-3 years Consumer Loan Servicing Experience is required including vehicle loans
  • Proficient in Microsoft Office.
  • Exceptional organizational and analytical skills.
  • Strong verbal and written communication skills
  • Ability to prioritize and multi-task.
Why you’ll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following:

Results – You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

Agility – You’ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

Integrity – You’ll act professionally and positively. Build trust, be upfront and communicate thoroughly.

Teamwork – You’ll work to achieve common goals as part of ONE TEAM.

Ownership – You’ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

Belonging – You’ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer contribution

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary: $17.80 to $28.52 per hour

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