Consumer Loan Servicing Specialist I

2 weeks ago


New York, New York, United States Municipal Credit Union Full time
Consumer Loan Servicing Specialist I at Municipal Credit Union

About Municipal Credit Union (MCU):
At MCU, we are committed to cultivating a supportive environment that empowers our team to provide outstanding service to our members. With a legacy spanning over a century, MCU has been dedicated to offering accessible financial solutions to more than 500,000 individuals, embodying the principle of 'people helping people'.

Position Summary:
The Consumer Loan Servicing Specialist I position is tasked with addressing post-closing concerns related to consumer loans. This role necessitates a solid understanding of consumer loan servicing procedures, from initiation to final settlement. Precision, analytical thinking, compassion, and effective communication are vital to assist members in achieving their financial aspirations.

Key Responsibilities:

  • Act as the primary point of contact for all consumer loan servicing inquiries
  • Support loan servicing requests and respond to member inquiries
  • Deliver exceptional customer service to members and external stakeholders
  • Draft consumer payoff documentation
  • Engage in special projects as assigned
  • Comply with regulatory training requirements
  • Perform administrative tasks as necessary
  • Travel as needed

Qualifications:

  • High school diploma or equivalent
  • 1-3 years of experience in consumer loan servicing
  • Proficient in Microsoft Office Suite
  • Strong organizational and analytical capabilities
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities effectively

Why You Will Thrive Here:
Our Core Values are the foundation of our organization, and we seek individuals who resonate with them. By emphasizing results, adaptability, integrity, collaboration, accountability, and inclusivity, you will play a vital role in our mission to deliver an exceptional financial future for our members and communities.

What We Provide:
- Competitive salary
- Health and dental insurance
- 401K plan with employer matching
- Flexible paid time off
MCU is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.



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