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Dispatcher; Logistics Administrator

2 months ago

Benton, United States Patten Seed Full time
Job DescriptionJob Description

Why join Super-Sod?

Super-Sod is an organization that has a 70-year reputation for outstanding leadership, innovation, and expertise. Our employees use their creativity and talent to invent new solutions, meet new demands, and offer the most effective services and products in the industry. With your active involvement, creativity, and support, Super-Sod will continue to achieve its goals.

Super-Sod offers a welcoming environment to both our customers and employees. Our teams work highly collaboratively and are proud of the dynamic culture which cultivates company-wide growth and teamwork. Super-Sod employees stand out as being industry professionals who offer knowledge, experience, and a passion to serve. In turn, the Company provides our family of employees’ competitive wage and benefit offerings to ensure their needs are exceeded and their own families are provided for. In addition to numerous awards for quality products, Super-Sod is honored to be consecutively named a Top Workplace by the Atlanta Journal Constitution year after year.

In addition to good working conditions and competitive pay, it is Super-Sod’s policy to provide a combination of supplemental benefits to all eligible employees. In keeping with this goal, each benefit program has been carefully devised. These benefits include flexible paid time-off, such as vacations and holidays, as well as comprehensive and innovative health and wellness plans that include products like medical, dental, vision, HSA, and supplemental life, accident, hospital, and critical illness. We are constantly studying and evaluating our benefit programs and policies to better meet present and future requirements. These policies have been developed over the years and continue to be refined to keep up with changing times and needs.

The Dispatcher will oversee daily inventory management and logistics functions.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Responsible for collecting and reporting weekly driver commissions and supplemental earnings to payroll.
  2. Works with internal Safety Director to ensure ITFTA safety compliance is met.
  3. Schedules and monitors routine vehicle maintenance and safety compliance through digital software.
  4. Collaborates with Human Resources department to coordinate DOT and FMCSA compliance scheduling with Drivers.
  5. Schedules shipments to ensure delivery by promised deadlines.
  6. Receives orders and assigns shipments to appropriate carriers.
  7. Monitors inventory via an enterprise resource planning system or similar control system.
  8. Assists customer service representatives with order status inquiries and special customer needs.
  9. Communicates with Drivers, customers, and sales team to properly resolve delivery problems.
  10. Performs other related duties as assigned.

Competencies

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Proficient with Microsoft Office Suite or related software.
  • Proficiency with computerized distribution systems.

Supervisory Responsibility

No supervisory responsibility is required for this position.

Work Environment

This job operates in a professional retail environment. This role routinely uses standard office

equipment such as computers, phones, photocopiers, e-filing systems, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is primarily sedentary but will occasionally be required to stand or balance when conducting onsite training, as well as walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. This employee requires full range of motion of arms and legs and requires movement and use of limbs; this position requires good manual dexterity and coordination. This position requires the ability to occasionally lift office products and supplies weighing up to 50 pounds.

Position Type/Expected Hours of Work

This is a full-time position, expected to work 45 hours per week. Days and hours can change at the discretion of the Store Manager or Regional Director; though typical hours of work are Monday through Friday, 7:00 a.m. to 5:00 p.m. Some Saturday hours are necessary throughout the harvesting season (March-September, 7:00 a.m. to 12:00 p.m.).

Travel

This position may require up to 10% travel time

Required Education and Experience

  1. 2+ years of scheduling, dispatch, or related communications experience.
  2. CDL Experience
  3. Proficient in Logistics Software
  4. Exceptional interpersonal, customer service, leadership, problem-solving, verbal, and written communication, and conflict resolution skills
  5. Must be 18 years of age or older.
  6. Pre-employment background check and drug screening required.

Preferred Education and Experience

  1. Experience with turfgrass sod and seed in a retail setting.
  2. Bilingual (Spanish/English) strongly preferred but not required.
  3. Proficient in CRM software (HubSpot, SingleOps)

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.