Transportation Coordinator
3 weeks ago
Job Summary:
This position is responsible for receiving calls and coordinating and recording trip reservations for paratransit participants enrolled in the RideKC Freedom (RKCF) program.
Supervisory Responsibilities: None
Duties/Responsibilities:
Answer telephone calls in a timely and pleasant manner
Enters reservation information from callers into designated computer system
Respond to telephone inquiries from the general public and RideKC Freedom participants
May schedule and activate Will Call trips using the KCATA’s software
Respond to social service agencies inquiries concerning transportation arrangements
Assist callers in scheduling and planning trips and return trips
Enters information regarding calls into the designated system
Provides reservation information in a clear and customer-centered manner
Performs other duties as assigned
Required Knowledge, Skills/Abilities:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent telephone skills
Excellent listening skills
Excellent organizational skills and attention to detail
Ability to read, interpret and clearly communicate reservation instructions and fare information
Ability to utilize computer-based maps to locate streets and other points of interest, have an understanding of the Greater Kansas City area, including streets and major landmarks
Strong analytical and problem-solving skills
Ability to function well in a high-paced and at times stressful environment
Proficient in the use of computers and related software
Ability to enter data and information into the assigned computerized system in a timely and accurate manner
Ability to establish and maintain a consistently good record of attendance and punctuality
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