Transportation Coordinator

3 weeks ago


Kansas City, United States Kansas City Area Transportation Authority Full time
Job DescriptionJob Description

Job Summary:

This position is responsible for receiving calls and coordinating and recording trip reservations for paratransit participants enrolled in the RideKC Freedom (RKCF) program.

Supervisory Responsibilities: None

Duties/Responsibilities:

  1. Answer telephone calls in a timely and pleasant manner

  1. Enters reservation information from callers into designated computer system

  1. Respond to telephone inquiries from the general public and RideKC Freedom participants

  1. May schedule and activate Will Call trips using the KCATA’s software

  1. Respond to social service agencies inquiries concerning transportation arrangements

  1. Assist callers in scheduling and planning trips and return trips

  1. Enters information regarding calls into the designated system

  1. Provides reservation information in a clear and customer-centered manner

  1. Performs other duties as assigned

Required Knowledge, Skills/Abilities:

  • Excellent verbal and written communication skills

  • Excellent interpersonal and customer service skills

  • Excellent telephone skills

  • Excellent listening skills

  • Excellent organizational skills and attention to detail

  • Ability to read, interpret and clearly communicate reservation instructions and fare information

  • Ability to utilize computer-based maps to locate streets and other points of interest, have an understanding of the Greater Kansas City area, including streets and major landmarks

  • Strong analytical and problem-solving skills

  • Ability to function well in a high-paced and at times stressful environment

  • Proficient in the use of computers and related software

  • Ability to enter data and information into the assigned computerized system in a timely and accurate manner

  • Ability to establish and maintain a consistently good record of attendance and punctuality


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