DCH Medicaid Enterprise System Release Manager

Job DescriptionJob DescriptionDCH is seeking an experienced Release Manager to join our team for the Medicaid Enterprise System
Transformation (MEST). The ideal candidate will be responsible for designing and implementing an end-to-end multimodule
release management process.

The selected candidate must reside in Georgia to start and continue this role.

The Georgia Department of Community Health (DCH) is in the process of transforming existing legacy MedicaidEnterprise Systems (MES) into modern, loosely coupled, seamlessly integrated, modular systems where the exchange
of data and processes is seamless and automatic. This procurement and implementation represent one of the largest
and most significant projects at DCH and will impact millions of Georgians with the goal of improving health outcomes
and wellness and improving system performance and efficiency.

DCH is seeking an experienced and dedicated Release Manager to join our team for the Medicaid Enterprise SystemTransformation (MEST). The ideal candidate will be responsible for designing and implementing an end-to-end multimodule
release management process.

Duties & Responsibilities: Serve as the MEST Release Management Manager coordinating responsibility for planning, implementing,
and overseeing the processes related to releasing code to production or shared systems in accordance
with Agency standards.
Serve as Functional Lead for the implementation of ServiceNow Change Management and Incident
Management
Design business processes to coordinate release management activities between multiple vendors,
ensure all release management processes have been followed, and all evidence is properly documented
within the Application Lifecycle Management tool.
Selection and implementation automation tools for change management tasks.
Communicate, coordinate, and lead IT change control management duties, serving as a change manager.
Ensure IT change control management requests are executed according to the defined project standards.
Coordinate schedules of pending and approved IT change management requests.
Ensure systems are utilized when conducting identified IT change manager duties.
Assist with implementing and standardizing IT service management efforts, and the standardization of
processes across multiple vendors.
Ensure IT Service Management (ITSM) best practices are defined and maintained to improve service levels
and availability.
Coordinate multiple teams to ensure tasks are completed to align with the release schedule.
Assist with Operations and Maintenance activities associated with existing and future MEST Program
system modules by assisting in the creation of change requests, scheduling change requests and receiving
approvals for submitting change requests for the MEST module vendors; and
Author and coordinate business continuity plans
Perform other duties as required.

Qualifications/ Preferred Qualifications Ten (10) years of technical development/change management experience
Proficient with Microsoft Visio, LucidChart, Microsoft Project, Smartsheet SharePoint, the Microsoft 365 Office
Suite, and familiar with project management software development tools.
Knowledge of Jira and ServiceNow
Strong communication skills, both written and oral, with technical and non-technical staff, at all levels of
management.
Knowledge of project management principles and practices.
Strong understanding of IT Service Management (ITSM) processes, including Change Management, Release
Management and Service Asset and Configuration Management.
Knowledge of Release Management principles and the release management lifecycle including scheduling
and coordinating releases across multiple vendors and applications.
Knowledge of change management principles and practices, change control board activities and change
request processing.
Proficient in release management principles, methods, techniques, and tools for the effective management of
projects from initiation through project closure.
Knowledge of basic management principles and practices, methods of data collection and analysis; and
Ability to organize risks and issues for presentation in reports, documents, and other written materials.State
Government / Public Sector (preferred)
Medicaid / Healthcare (preferred)
Project / Program Management Certification (preferred)
Facilitation (preferred)

ServiceNow Competency Access Management
Change Management
Incident Management
Self Service

Applications (Proficiency is Preferred) ServiceNow
Salesforce.com
Okta
Remedy
GitHub
Sysaid
JIRA
AWS Cloud Services
Snowflake
PowerBI
Tableau
Education Bachelor s degree in information technology, Computer Science, or a related field.
At least 7 years of experience in management of complex project procurement and implementations
Project Management Professional (PMP) Certification preferred

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceTechnical development/change management experienceRequired10YearsDevelop and deploy a change/control/release/incident management practice Required8YearsMitigate risk against failure in system releaseRequired8YearsMicrosoft Visio, LucidChart, Microsoft Project, Smartsheet SharePoint, the Microsoft 365 Office Suite, familiar with project mgmt toolsRequired8YearsJira and ServiceNowRequired5YearsKnowledge of project management principles and practicesRequired8YearsRelease Management principles and the release management lifecycle including scheduling and coordinating releases across multiple vendorsRequired8YearsRelease management principles, methods, techniques, and tools for the effective management of projects from initiation through project closureRequired8YearsStrong communication skills, both written and oral, with technical and non-technical staff, at all levels of management.Required0Change management principles and practices, change control board activities and change request processing.Required0Basic management principles and practices, methods of data collection and analysis; Required0Experience organizing risks and issues for presentation in reports, documents, and other written materialsRequired0Strong understanding of IT Service Management (ITSM) processes, Change Management, Release Management and Service Asset and Configuration ManagementRequired0State Government / Public Sector Highly desired0Medicaid / HealthcareHighly desired0 Project / Program Management CertificationHighly desired0
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Please list candidate's email address.Question3Candidate must be paid AT LEAST - if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed - Do you accept this requirement?Question4The maximum mark-up for this engagement s SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client s selection date. Do you accept this requirement?Question7Candidates must reside in Georgia to start and continue this role. If your candidate is out-of-state they must relocate to Georgia to start and continue this assignment. Do you and your candidate accepted this requirement?Question8The client is allowing a remote work situation, but the selected candidate must be able to come on-site when needed. do you and your candidate accept this requirement?Question9What CITY and STATE is your candidate located?

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