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Senior Help Desk Technician

2 months ago

Columbus, United States Astute Technology Management LLC Full time $25 - $29
Job DescriptionJob DescriptionOverviewPosition Title: Senior Help Desk TechnicianDepartment: ServicesCompensation Breakdown: 100% ServiceLocation: Columbus, OhioRegular Hours: 40 M-F 7am to 6pm ESTPay Range: $25.00 to $29.00 HourlyFull or Part Time: Full-timeExempt or Non-Exempt: ExemptPTO Classification: H1Supervisory Position: NoDescription

Astute Technology Management is a fast-growing company focused on providing superior managed IT services to SMB customers throughout Central Ohio. Our vision is to provide exceptional IT support and network security to SMBs throughout the Eastern United States. We are a customer service- centric organization that provides cybersecurity solutions, outsourced IT support and network management and take pride in the unrivaled service that we offer to our customers. Our proven reputation for comprehensive network security and extraordinary help desk support has been built through years of dedication.

Duties and Responsibilities
  • Respond to incoming support calls and emails
  • Open/Work/Close Help Desk Tickets
  • Provide escalated support for level 1 Help Desk technicians
  • Work closely with and assist Systems Engineer on client projects
  • Provide Our Clients with advanced Mobile Device, Desktop and Laptop Support
  • Efficiently Install/Configure Desktop (Windows and Mac) Operating Systems
  • Migrate User Data
  • Provide Our Clients with Microsoft 365 Support and Guidance
  • Troubleshoot/Remediate Hardware, Software, Network and Printing Issues
  • Facilitate New Device Configuration onto Client Networks
  • Complete and Articulate Customer Network Audits
  • Create Client Infrastructure Documentation
Minimum Qualifications
  • Minimum 4 Years of technical support experience with proven examples of increased technical responsibility
  • Customer Service experience
  • Bachelor of Science in Information Technology preferred
  • CompTIA A+, CompTIA Network+, CompTIA Security+
  • Experience resolving desktop/laptop issues
  • Experience resolving network issues
  • Experience with Windows 10/11
  • Experience with Windows Server OS
  • Experience with HyperV and VMWare
  • Proficient with Microsoft products (Microsoft 365, SharePoint Online, Exchange Online, SQL, etc.)
  • Comfortable interacting with customers
  • Ability to work on multiple tasks simultaneously
Benefits
  • 100% Paid employee health care premium
  • 100% Paid employee AD&D, STD and LTD premiums
  • 401k or Roth with 4% company match, fully vested on eligibility (after 90 days)
  • Low-cost dental and vision
  • Monthly mobile phone allowance
  • PTO and Flex Time