Personal Lines Account Manager

3 weeks ago


Belleville, United States Yaekel-Associates Ins. Service, Inc. Full time
Job DescriptionJob DescriptionBenefits:
  • Commission
  • FSA
  • Long Term Disability
  • Short Term Disability
  • Life Insurance
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

If you're passionate about assisting others and embody a compassionate, customer-centric approach, consider applying to our Belleville insurance agency today We're in search of an outstanding Personal Lines Account Manager to join our team at Yaekel & Associates Insurance Services Inc. Our agency takes pride in delivering exceptional insurance products and customer service.


Responsibilities:


  • Assist existing clients with policy updates, quotes, payments, and inquiries.
  • Handle customer calls and correspondence for new or existing insurance policies and claims.
  • Collaborate with new clients or support a producer to understand needs, research policy options, and finalize coverage details.
  • Schedule appointments or client calls to review existing policies, assess coverage needs, and bind renewals.
  • Resolve product or service issues, expedite corrections, and ensure resolution through follow-up.
  • Review policies, verify accuracy, and facilitate corrections between clients and carriers.
  • Maintain detailed records of customer interactions in the agency management system.
  • Collaborate with team members, provide expertise, and participate in meetings.
  • Stay current with Continuing Education (CE) requirements and actively engage in ongoing education. Remain informed about industry developments, new products, legislation, coverages, and technology to continually enhance knowledge and performance.



Qualifications:


  • Hold the required state insurance license with a minimum of one year of personal lines insurance account management experience.
  • Demonstrate strong knowledge of insurance products, rating procedures, and industry operations.
  • Exhibit a customer-focused approach with excellent phone etiquette, written and verbal communication skills, and proficiency in math.
  • Possess a sense of urgency, attention to detail, organization, and multitasking abilities.
  • Be people-oriented, professionally assertive, and adept at handling difficult situations with customers.
  • Excellent time management skills and proficiency in technology, including agency management systems.


Benefits/Perks:


  • Competitive Salary, Commission & Bonus Potential
  • Paid Time Off
  • 35-hour workweek, Monday to Friday
  • Medical, Life, Vision, Dental Insurance
  • Short-Term & Long-Term Disability
  • Flexible Spending Plan
  • 401K with match
  • Professional Development
  • Job Stability in a growing industry



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