Credit Union Member Services Representative, Part-Time
4 weeks ago
POSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business. Accurately and efficiently process member transactions, service requests, and the opening of new memberships/accounts in a courteous, confidential, and professional manner. Research and respond to member inquiries. Promote EFCU products and services by proactively engaging in conversation with individuals, organizations, and businesses by following our 'Service to Sales' process, helping members achieve their everyday banking needs. RESPONSIBILITIES AND DUTIES Provide the best member experience possible by being courteous and efficient with all members, in person or over the telephone. Maintain a comprehensive understanding of all products and services offered through study and use whenever possible. Adhere to Everence F.A.I.T.H. values: Focused, Accountable, Innovative, Trustworthy, Helpful. Identify cross-selling opportunities by asking members open-ended questions. Contribute to the overall sales performance of the office team. Educate members and refer Everence products and services that meet our members' needs. Open/close memberships/accounts and negotiate Certificates of Deposits/IRAs. Onboard new members with follow-up telephone calls, e-mail messages, and/or mailings to ensure the use of various products and services. Contact members and prospects to update records, cross-sell and deepen relationships. Complete training as assigned. Participate in regular office meetings. Process member transactions such as deposits, loan payments, transfers, cashier's checks, cash advances, stop payments, etc. Adhere to policies and procedures including but not limited to security and transaction verification. Adhere to Anti-Money-Laundering Policy established to comply with the provisions of the Bank Secrecy Act (BSA) which includes the Customer Identification Program (CIP), Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Monetary Instrument Log; USA Patriot Act; and regulations from the Office of Foreign Assets Control (OFAC). Work as part of the team and serve as a resource for other EFCU branches. QUALIFICATIONS Education: Minimum high school diploma or equivalent Experience: Basic understanding of credit union operations Customer service experience and/or experience in financial services preferred Cash handling experience Skills and Abilities: Ability to provide exceptional service Professionalism, honesty, integrity, and good listening skills to build rapport and relationships Strong interpersonal, communication, and organizational skills Accuracy and attention to detail with mathematical aptitude and analytical skills Ability to exercise good judgment, solve problems, offer sound advice, and cross-sell products and services Ability to operate related computer applications and business equipment Experience with customer databases a plus Adaptability to changing workflows and ability to remain positive and productive in a fast-paced environment Availability to work based on branch scheduling needs SUPERVISORY RESPONSIBILITIES: None SCHEDULE: Part-time - 24 hours/week
-
Belleville, United States EVERENCE SERVICES, Full timePOSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business. Accurately and efficiently process...
-
Belleville, United States EVERENCE SERVICES, Full timePOSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business. Accurately and efficiently process...
-
Belleville, United States Everence Full timePOSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business. Accurately and efficiently process...
-
Belleville, United States Everence Full timePOSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business. Accurately and efficiently process...
-
Belleville, United States Everence Full timePOSITION SUMMARYProfessionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business. Accurately and efficiently process...
-
Belleville, United States Everence Full timePOSITION SUMMARYProfessionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business. Accurately and efficiently process...
-
Belleville, United States Everence Full timePOSITION SUMMARYProfessionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business. Accurately and efficiently process...
-
Member Services Representative
2 weeks ago
Belleville, United States Planet Fitness Full timeDescription The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities •Greet members, prospective members and guests, providing exceptional customer service. •Handle all...
-
Customer Service Representative
3 weeks ago
Belleville, United States TerraSource Full timeCustomer Service **Essential Duties and Responsibilities** : * Through JD Edwards software system, processes inquiries, orders, and requests received from domestic and international customers by telephone, fax, mail or company employee. * First line response to customer requests for parts or unit availability, price quotations, delivery dates, and tracking...
-
Customer Service Representative
2 days ago
Belleville, United States TerraSource Full timeCustomer Service **Essential Duties and Responsibilities** : * Through JD Edwards software system, processes inquiries, orders, and requests received from domestic and international customers by telephone, fax, mail or company employee. * First line response to customer requests for parts or unit availability, price quotations, delivery dates, and tracking...
-
Customer Service Representative
5 days ago
Belleville, United States Graybar Full timeMake a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. Hourly rate: starting at $22.00...
-
Customer Service Representative
3 weeks ago
Belleville, United States Chestnut Health Systems Full timeOverview: Have strong customer service and business office skills? Want to work for an agency thats all about helping others? Our Belleville, IL location needs you for this temporary part-time as-needed position! Responsibilities: Greet clients and visitors in a way that is courteous and respectful and that creates a safe and welcoming environment. Gather...
-
Customer Service Representative
2 weeks ago
Belleville, United States Chestnut Health Systems Full timeOverview Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. Have strong customer service and business office skills? Want to work for an agency that’s all about helping others? Our Belleville, IL location needs you for this temporary part-time as-needed position! Responsibilities...
-
Customer Service Representative
1 week ago
Belleville, United States Keith Wolf - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
-
Customer Service Representative
2 days ago
Belleville, United States Keith Wolf - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
-
Customer Service Representative
2 weeks ago
Belleville, United States Avflight Full timeJob DescriptionJob DescriptionLocation: Willow Run Airport Employment Type: Full Time Exempt/Non-Exempt: Non-ExemptGeneral Purpose of Job:The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business' flight departments and high profile clients....
-
Customer Service Representative
2 days ago
Belleville, United States Avflight Full timeJob DescriptionJob DescriptionLocation: Willow Run Airport Employment Type: Full Time Exempt/Non-Exempt: Non-ExemptGeneral Purpose of Job:The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business' flight departments and high profile clients....
-
Customer Service Clerk
3 weeks ago
Belleville, United States St. Clair County, IL Full timeUnder close supervision, provides customer service on behalf of the St. Clair County Assessor's Office; performs a variety of service and support functions related to departmental operations. Essential Functions The following duties are not intended to serve as a complete comprehensive list of all duties performed in this classification, only a...
-
Part-time Wellness Advocate, Grant-Funded
2 weeks ago
Belleville, United States Southwestern Illinois College Full timeANNOUNCEMENT Southwestern Illinois College is accepting applications for the part-time, grant-funded faculty position of Wellness Advocate POSITION DESCRIPTION In accordance with the Mission and Values of Southwestern Illinois College, this part-time faculty position involves the management of a multi-campus social services program to include delivering...
-
Part-time Wellness Advocate, Grant-Funded
3 days ago
Belleville, United States Southwestern Illinois College Full timeANNOUNCEMENT Southwestern Illinois College is accepting applications for the part-time, grant-funded faculty position of Wellness Advocate POSITION DESCRIPTION In accordance with the Mission and Values of Southwestern Illinois College, this part-time faculty position involves the management of a multi-campus social services program to include delivering...
