Customer Service
1 month ago
Customer Success Associate
Sansom Staffing has partnered with a global manufacturer of engineered solutions for material handling equipment for a direct-hire customer service representative opportunity located in Shakopee. Our years of experience as a leading designer, manufacturer, and innovator in the industry have given us a competitive edge in providing state-of-the-art, reliable, cost-effective load-moving solutions. 70% of this position will be sales of parts for their equipment and 30% tracking.
We're looking for a CSR to work closely across all teams within the organization. This person will answer customer calls, assess their needs, and walk them through effective solutions to their questions and grievances. We are looking for a candidate with high emotional intelligence and an ability to serve our customers with empathy while ultimately generating highly profitable sales in the process.
Culture
- Uphold the Company Values: Collaboration, Solution Driven Excellence, Positive Attitude, Determined Work Ethic, and Pride in Work
Pay - $20-$25/hour
Work Hours and Benefits:
- Hours 8 am to 4 pm M-F, flexible hours after 3 to 6 months
- Healthcare
- Dental
- Paid time off
- Basic Life and AD&D
- Voluntary Life and AD&D
- Retirement Savings Plan
Know Our Products
- Become proficient in the clients product category and demonstrate a knowledge of the Industry
- Develop great relationships with sales reps
- Ability to communicate and sell value through differentiation
- Gather & pass on competitive market intelligence
Core Responsibilities
- Serves customers by resolving product and service challenges, as well as providing relevant product and service information that helps solve them.
- Keeps track of customer correspondence and logs key account information and customer data.
- Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
- Process customer refunds, shipments, and account adjustments
- Process, Repair, or Sales Orders promptly, ensuring the solution provided is correct and will arrive promptly.
- Help prepare customer service reports by collecting and analyzing customer information.
- Upsells customers with information about other products and services when appropriate.
- Contributes to team effort by accomplishing related tasks as needed.
- Documentation and development of problem-solving aspects of our website through coordination with our web development team.
Skills/Qualifications:
- Great organization, multitasking, prioritization, and time management
- Highly motivated and results-oriented
- Strong listening, communication, and customer service skills.
- Works well with others and helps foster a supportive work environment.
- Comfortable problem-solving while also creating an enjoyable experience for our customers.
- Ability to document customer service calls efficiently and with detail.
- Conflict resolution specialist
- Out of the box thinker
Requirements:
- High School Diploma, required
- Previous part sales helpful
- 2 – 4 years of Sales Experience and/or Customer Service Experience
- NetSuite experience, Preferred
- Eager, ready to learn, and open to being coached
Apply today for this fantastic opportunity
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