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Customer Service Specialist

3 months ago

Shakopee, Minnesota, United States Emerson Full time

If you are a Customer Service Professional looking for an opportunity to grow, Emerson has an exciting position for you This role is based in our Shakopee, Minnesota location and is responsible for order administration including handling customer purchase orders, serving as primary customer order contact for assigned customers or accounts, and coordinating all order related activities.

In this role, your responsibilities will be:

  • Gain ability to review and understand customer contracts to identify and document all requirements as defined in the customer purchase order, buying agreement, change order, specifications, terms and conditions, and commercial requirements before acceptance
  • Proactively work to prevent order issues post-booking
  • Handle orders and transactions to meet customer requirements by applying appropriate lead time, order management tools, and subject matter authorities
  • Answering inbound phone calls from customers regarding order status, follow-up, etc.
  • Provide a highly responsive interface for both external and internal customers to ensure an efficient, acceptable, and high-quality order experience for all parties involved
  • Initiate discussions with customers to meet or exceed expectations of timeliness and quality
  • Use time management / prioritization skills to proactively supervise orders and resolve issues throughout the lifecycle
  • Assist traffic and shipping with smooth execution of the order from finished goods into the customer's hands
  • Seek out opportunities for process improvements
  • Maintain high levels of integrity and have strong relationship building skills
  • Complete timely resolution of customer invoice disputes

Who you are:

You establish and maintain effective customer relationships. You gain insight into customer needs. You prepare content for communication that is impactful. You attentively listen to others. You identify and get to know your stakeholders.

For this role, you will need:

  • High school diploma or GED
  • Two (2) or more years of related experience required
  • Legal authorization to work in the United States

Preferred qualifications that set you apart:

  • Completed or in progress Bachelor's degree in Business or related field

Our Offer to You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, profit sharing retirement, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values ) and about Diversity, Equity & Inclusion at Emerson ) .

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

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WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go

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Requisition ID :

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.