Overnight Valet Supervisor-UofM Hospital

1 month ago

Ann Arbor, United States Encore Service Group Full time
Job DescriptionJob DescriptionSalary: $18+TIPS

Encore Service Group was founded on the belief that healthcare and hospitality should go hand-in-hand, and it is our mission to make a lasting positive impression on every person we encounter. Encore service Group is 100% healthcare focused currently serving Michigan and Ohio. We provide non-emergency medical transportation, shuttle services, valet parking, service excellence consulting and coaching, parking/garage management and welcome desk/concierge services. 


Candidates must be flu vaccinated (2023) and submit proof upon employment. Please do not apply if you are not already fully vaccinated, this is a requirement of our client hospital and there is no possibility of employment without vaccination. 


Monday-Sunday open availability, $18.00 per hour +TIPS, Full-time, 10:00PM-6:00AM, 4-5 shifts per week depending on scheduling needs

 

*Medical/dental and optical insurance and PTO (paid time off) are offered and accrued after 60 days of full-time employment


The ideal candidate is dependable, detail oriented, energetic, and compassionate. They should be an outstanding communicator, have strong leadership skills and thrive in a team environment. Valet parking experience is preferred but not required. However, a background in guest service or hospitality is strongly recommended. The ability to run, walk, and stand throughout the shift and in all types of weather is also essential. Must have a valid driver's license, a clean driving record and pass a background check and drug screen. Reliable transportation is also a must.


All valet team members are expected to:

  • Maintain a well kempt and professional appearance
  • Greet guests courteously.
  • Ensure customers are receiving timely service.
  • Assist customers in and out of their vehicle.
  • Drive, park, and retrieve customer vehicles in a safe and professional manner. 
  • Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.


The Valet Supervisor will work right alongside the valet team and carry out the above duties, along with but not limited to the following:


  • Work closely with client/facility management
  • Communicate effectively with the Corporate Office in a timely manner
  • Maintain proper staffing levels at all times 
  • Directly oversee all day-to-day activities associated with opening, managing and closing.
  • Ensures the facility and employees are operating in accordance with company policy 
  • Responsible for resolving those guest concerns that are brought to his/her attention by the valet team.
  • Responsible for documenting Incident Forms and conducting incident investigations as directed by the Corporate Office.


Work alongside an outstanding management team, in a rapidly growing company offering a wealth of opportunities for advancement  Medical/dental/optical benefits after 60 days of full-time employment and PTO coming this Spring 2023.


If this sounds like you, we'd love to hear from you Please apply with a current resume, applications lacking this information will not be considered. Thank you. 

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