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ATM/ Debit Card Representative

3 months ago

Tuscaloosa, United States BankFirst Financial Services Full time
Job DescriptionJob Description

Under minimum supervision, but in line with established policies and procedures, this position should be able to perform a broad variety of operational duties.


Principal Responsibilities and Duties:

 Handle debit card telephone inquiries from customers and the personnel of other departments.

 Complete debit card workflows for new accounts and maintenance including but not limited to:

 Daily limit changes

 Setting cards for travel

 Ordering and reissuing debit cards, review card fraud alerts, process stop payments on recurring debit card transactions.

 Monitor, process, and research customer debit card disputes, including provisional and final credit letters to customers.

 Process Compromised Card files as needed (sending out letters, issuing new cards, etc.)

 Work within and balance multiple GL accounts and spreadsheets used by the department.

 Cross train fellow employees when necessary.

 Assist with setting up new employees and/or resetting employee passwords on all debit card related systems.

 Order Instant Issue inventory and supplies as branch needs arise and assist with troubleshooting issues with Instant Issue machines.

 Assist with daily ATM machine monitoring.

 Monitor and work with various debit card reports.

 Process Expedited debit cards and process entries [as the need arises].

 Research and key General Ledger entries as needed.

 Process Reg E disputes on ACH transactions in Finboa and provide research related to these disputes.


Skills and Abilities Required

 Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required.

 Ability to type accurately.

 Ability to multi-task.

 Highly organized, with an attention to detail and an aptitude for problem recognition and resolution.

 Ability to adapt to technological changes and apply new knowledge to responsibilities.

 Strong verbal and communication skills.

 Ability to deal effectively and tactfully with customers and the personnel of other departments.

 Ability to recognize irregular and suspicious transactions and take the appropriate steps to prevent loss.

 Ability to make good judgements to make appropriate on the spot decisions following standard policies.

 Excellent problem-solving skills to properly handle customer problems and determine when the request for confidential information should be furnished or

refused.


Certification/Education and Experience

 Good knowledge of departmental operations, policies and procedures, and computer-generated reports.

 Basic understanding of operations in other departments, such as data processing.