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Customer Service Representative

2 months ago

Round Rock, United States GEICO Office Round Rock Full time $15 - $20
Job DescriptionJob Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.


Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Career Growth Opportunities

Evenings Off


Responsibilities
  • Process customer policy change requests.
  • Enroll new and current customers into Drive Monitoring App(Drive Easy)
  • Handle 30-50 Service Calls/Transactions Daily
  • Take premium payments from past and current customers.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls on the first ring.
  • Provide exceptional customer service.

Requirements
  • Possess an upbeat, positive and enthusiastic attitude.
  • Must have ability to multi-task.
  • A Property & Casualty license is preferred but will train good individual.
  • Professional phone etiquette.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • Strong work ethic and leadership skills.
  • Driven and goal-oriented individual.