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Customer Service Representative I

4 months ago

Savannah, United States Secor Lumber Full time
Job DescriptionJob DescriptionReports To

The CSR I will report to Store Manager

Job Overview

Customer Service Representative staff perform basic customer service functions, from checking out customers as a cashier to assisting with product selections throughout the store. CSR staff will also assist with keeping the store maintained, clean, organized and safe.

Responsibilities and Duties

Provide a bullet point list of the responsibilities and duties of this job.

  • Counts cash in drawer at opening and closing of the day.
  • Operates cash register, makes change, and issues receipts to customers.
  • Issues refunds or credit, as necessary.
  • Interacts in a positive manner with customers in person and on the phone; assists with questions regarding merchandise, location of merchandise in store, pricing and store promotions.
  • Records purchase orders, inventory condition, etc.
  • Refers store credit applications and bad checks to Store Manager.
  • Assists in the preparation of the store and product displays.
  • Maintains store environment, including doors, floors, windows, ceiling, restrooms and workstations. Cleans and dusts products and displays.
  • Attends and participates in all company-sponsored training programs as required.
  • All other duties assigned.

Qualifications

Education: High school diploma or general education degree (GED).

Experience: Six (6) months to one (1) year of customer service experience or equivalent.

Skills, Knowledge and Abilities:

  • Ability to read and write.
  • Ability to effectively present information in one-on-one and small group situations.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to carry out detailed but uninvolved written or oral instructions.
  • Good interpersonal, communication and customer service skills.
  • Knowledge of building materials desirable.
  • Ability to operate Epicor Point of Sale (POS) System.

Physical Demands:

  • Ability to stand and walk.
  • Manual dexterity.
  • Ability to talk and hear.
  • Ability to sit, climb or balance, stoop, kneel, crouch, or crawl.
  • Regularly lift and/or move up to 25 pounds.
  • Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.