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Customer Support Associate

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Shawnee Mound, United States TM Services Full time
Job DescriptionJob Description

We are an expanding sales and customer support firm dedicated to bridging communities with affordable communication services. Our dynamic Customer Support Associate team offers comprehensive coaching and training, focusing on mastering promotional strategies, adept problem-solving, and honing essential skills such as understanding buyer psychology, delivering top-notch customer service, and fostering confidence in sales and public speaking.

We are searching for an enthusiastic and passionate Customer Support Associate  to capture an audience's attention and generate maximum revenue by using a personal approach. The Customer Support Associates vital to delivering top-notch customer service and driving client satisfaction by promoting and selling our client’s services. The ideal Customer Support Associate  will be consultative, influential, detail-oriented, and must be ready to work in a fast-paced work environment.

Customer Support Associate Responsibilities:  

  • Present products and services to new and existing customers
  • Utilize company-generated leads and proprietary systems to discover and cultivate fresh channels for sales prospects
  • Effectively close sales in designated territories by building and maintaining relationships with new and existing customers 
  • Set sales and gross margin goals for the territory
  • Create and execute sales initiatives to drive and bolster our client's core objective of expanding account growth
  • Prepare sales presentations, proposals, contracts, activity reports, sales goals, closings, and follow-ups with the sales team 
  • Monitor industry trends to identify emerging markets and develop plans to expand revenue 
  • Participate in-company training for team building, mentorship, and development of the latest sales trends from field and industry research 
  • Ensure customer feedback to sales management regarding products and enhancements  

Customer Support Associate Qualifications: 

  • 1-3 years experience as a Customer Support Associate preferred 
  • Excellent presentation and persuasive skills with the drive to continuously improve customer satisfaction and sales performance 
  • Coachable and highly enthusiastic mindset 
  • Communication, negotiation, organization, and problem-solving skills  
  • Outgoing and comfortable working in a customer-facing environment  to generate new business 

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