Customer Rep Senior

2 weeks ago

Shawnee, United States State of Kansas Full time

Employment Benefits

: Comprehensive medical, prescription, dental, vision, and additional coverage Pre-tax savings accounts  Sick & Vacation leave Work-Life Balance programs: military leave, jury leave, funeral leave 9 Paid State Holidays (designated by the Governor annually) Employee discounts with the Retirement and deferred compensation programs Paid Parental Leave Employee Assistance Program On-the-job training programs Public Service Loan Forgiveness Program Position Summary:

This position is in the Business Segment of the Customer Relations Withholding Tax Department. Educates customers in person or by phone of applicable laws, policies, procedures, services, and resources. Provides customer with information regarding status of records, tax return or other transactions. Provides guidance on options to correct deficiencies, problems, or errors. Performs account management on accounts involving business entities of sole proprietor and business which include associations, joint ventures, estates, and trust. Conducts the processing of business applications, returns, remittances and refunds. Performs account adjustments, abatements and/or assessments. This position requires a professional attire and a customer service orientation. Provides customer education in a professional manner when assisting a customer face-to-face or making a public presentation. Provides customer education in a professional manner. Ensures that customers' needs are met in a professional manner.

Click here to view the full position description

Qualifications: 

Education: High school diploma or equivalent.

Minimum Qualifications: One year experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and one year experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.

Preferred Experience: Two years’ experience or education in auditing or accounting support work.

Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.

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